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Display problems on some AMD Radeon video cards after installing an update

Anonymous
2017-12-01T02:18:06+00:00

An update was recently installed and now my AMD Radeon HD 3200 display adapter is not working as it did before. I’ve lost my preferred resolution option and the ability to use multiple monitors, and the adapter type is now reported as Microsoft Basic Display Driver. Any suggestions?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2017-12-01T02:24:28+00:00

    Hi Shirlen,

    We are aware of a problem that resulted in an incorrect driver update for some AMD Radeon HD 2000, 3000, and 4000 series adapters. 

    (Updated: 12/18/17)

    If you were impacted by the incorrect driver, Windows Update KB4057291 has been released that will install a driver to restore multi-monitor display and resolution control capabilities.  Go to Start -> Settings -> Update & security, then Check for updates and install the update to resolve your issue.  You can also go to the Microsoft Update Catalog website to install the update.

    (With the release of Windows Update KB4057291, it should no longer be necessary to manually delete the improper driver, as was originally recommended below.)

    *****

    Follow these steps for all versions of Windows 10 to manually delete the 22.19.128.0 driver from the system and recover the recommended driver version (8.970.100.9001):

    1. Start Device Manager. To do this, press and hold (or right-click) the Start Menu icon, and then select Device Manager.
    2. Expand Display adapters, right-click the adapter that has the problem driver installed, and then select Properties.
    3. Select the Driver tab and verify driver version is 22.19.128.0.
    4. Select Uninstall Device.
    5. Check the box that says, "Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future.
    6. The system may require a reboot at this point. Reboot if needed, then reopen Device Manager.
    7. Select any device, then click Action -> Scan for hardware changes.
    8. Recheck the driver version.  If it still reports 22.19.128.0, repeat steps 4 to 7 until the recommended driver (8.970.100.9001) is re-installed.  If this resolves your graphics problems, you can stop here.  If a different driver version is installed, follow the next step to check for the driver using Windows Update.
    9. Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

    If you have further questions, feel free to reply to this thread.

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  1. Anonymous
    2017-12-01T21:47:41+00:00

    I have the same problem with my Dell laptop using an ATI Mobility Radeon HD4650 Card.  Device Manager says the device is working properly but display properties says a generic driver is in use.  Cannot get the resolution I have always had.

    10+ people found this answer helpful.
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  2. Anonymous
    2017-12-02T18:24:22+00:00

    Followed all steps above even rebooted.  No new updates available.  Performed step #5 twice, but 22.19.128.0 keeps coming back.  Why isn't Microsoft providing an update to fix their mistake?

    9 people found this answer helpful.
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  3. Anonymous
    2017-12-01T22:31:09+00:00

    Hi Shirlen,

    We are aware of a problem that resulted in an incorrect driver update for some AMD Radeon HD 2000, 3000, and 4000 series adapters. The driver update has been corrected. If you were impacted by the incorrect driver, follow these steps for all versions of Windows 10 to delete the 22.19.128.0 driver from the system and recover the recommended driver version (8.970.100.9001):

    1. Start Device Manager. To do this, press and hold (or right-click) the Start Menu icon, and then select Device Manager.
    2. Expand Display adapters, and right-click the adapter that has the problem driver installed, and then select Properties.
    3. Select the Driver tab and verify driver version is 22.19.128.0.
    4. Select Uninstall Device.
    5. Check the box that says, "Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future.
    6. The system may require a reboot at this point. Reboot if needed, then reopen Device Manager.
    7. Select any device, then click Action -> Scan for hardware changes.
    8. If the recommended driver (8.970.100.9001) is re-installed and this resolves your graphics problems, you can stop here. (Repeat steps 1-3 to verify that the correct driver version is installed). Otherwise follow the next step to check for the driver using Windows Update.
    9. Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

    If you have further questions, feel free to reply to this thread.

    Thanks Erwin

    I had the same problem with stretched screen and resolution and after 2 attempts following your instructions I succeeded in installing driver 8.663.2.0 which restored the screen on my Acer Aspire 5532 using ATI Radeon HD 3200 Graphics

    9 people found this answer helpful.
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  4. Anonymous
    2017-12-01T22:06:13+00:00

    I have tried all of these steps listed. Including check for updates and my driver still shows version 22.19.128.0. What am I doing wrong? I've tried this multiple times and nothing is working. We run a Engineering firm that needs this fix asap so we can run CAD software. I've spent 6 hours tying to fix this. The first time I tried the Roll Back Driver and it worked. That night  another update happened and there's no option for Roll Back Driver anymore. I'm on the fall update 1709.

    8 people found this answer helpful.
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