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Can't update Windows 10 14393 to newer builds (0x80070002)

Anonymous
2017-11-30T12:32:14+00:00

Hello there

Tryed all things from official troubleshootings - nothing helped.

Updated all my drivers via device manager.

Update is not working even with ISO, without downloading updates. With media creation tool It's just "checking compatibility" and I'm getting a message "try to reset this program".

Here is log:

2017-11-30 22:04:31, Error                 CONX   CSecureBootChecker failed. [] HRESULT = 0x80070002[gle=0x00000103]

2017-11-30 22:04:31, Error                 CONX   ConX::Compatibility::CCompatibilityHost::SetScanResult: Compat scan from provider wsc:setup: failed. HRESULT = 0x80070002

2017-11-30 22:05:01, Error                 CONX   Windows::Compat::Appraiser::WicaApplicationInventory::AddItemProperty (578):   App Inventory returned duplicate file c:\program files (x86)\corsairlink4\corsairlink4.service.exe.[gle=0x8007000d]

2017-11-30 22:05:05, Error                 CONX   Windows::Compat::Appraiser::AssetUtils::GetProgramNameAndRegistryPathFromFile (803):   App should have registry path, swallowing error.[gle=0x8007139f]

2017-11-30 22:05:05, Error                 CONX   Windows::Compat::Appraiser::AssetUtils::GetProgramNameAndRegistryPathFromFile (803):   App should have registry path, swallowing error.[gle=0x8007139f]

2017-11-30 22:05:06, Error                 CONX   Windows::Compat::Appraiser::IconOutputter::ExtractFileIconToIconPath (399):   Error getting icon from orphan file: [0x80004005].[gle=0x80004005]

2017-11-30 22:05:06, Error                 CONX   Windows::Compat::Appraiser::IconOutputter::UseDefaultImage (487):   Failed to extract Image (ResourceId: 11) from binary imageres.dll to C:$WINDOWS.~BT\Sources\Panther\img\appicon_pcee4.exe|40ff909f38bae54e.png: [0x80004005].[gle=0x80004005]

2017-11-30 22:05:06, Error                 CONX   Windows::Compat::Appraiser::IconOutputter::DoOutput (258):   Failed to get Default Icon: [0x80004005][gle=0x80004005]

2017-11-30 22:05:07, Error                 MOUPG  CDlpActionCompat::ExecuteInstallReqScan(1794): Result = 0x80070002

2017-11-30 22:05:07, Error                 MOUPG  CDlpActionCompat::ExecuteRoutine(630): Result = 0x80070002

2017-11-30 22:05:07, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class ICompatAction> > > >::Execute(441): Result = 0x80070002

2017-11-30 22:05:07, Error                 MOUPG  CDlpTask::ExecuteAction(3243): Result = 0x80070002

2017-11-30 22:05:07, Error                 MOUPG  CDlpTask::ExecuteActions(3397): Result = 0x80070002

2017-11-30 22:05:07, Error                 MOUPG  CDlpTask::Execute(1631): Result = 0x80070002

2017-11-30 22:05:07, Error                 MOUPG  CSetupManager::ExecuteTask(2083): Result = 0x80070002

2017-11-30 22:05:07, Error                 MOUPG  CSetupManager::ExecuteTask(2046): Result = 0x80070002

2017-11-30 22:05:07, Error                 MOUPG  CSetupManager::ExecuteInstallMode(745): Result = 0x80070002

2017-11-30 22:05:07, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(396): Result = 0x80070002

2017-11-30 22:05:09, Error                 MOUPG  CSetupManager::Execute(232): Result = 0x80070002

2017-11-30 22:05:09, Error                 MOUPG  CSetupHost::Execute(368): Result = 0x80070002

Video Adapter Nvidia GTX 980 Ti (last driver)

Sound Asus ROG Xonar Phoebus (driver with Dolby Home Theater v4)

Motherboard Asus Rampage IV Extreme (updated all drivers from ASUS website)

NIC Intel Gigabit Ethernet 82579v (last driver)

+all drivers updated by Device Manager.

Internet connection is stable with no packet loss, 30 mbit.

Windows for home | Windows 10 | Windows update

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Answer accepted by question author

Anonymous
2017-12-08T15:47:53+00:00

Tryed clean install to Fall Creators Update.

I had an error, which fixed by disabling second HDD (I have SSD for Windows and big HDD for all information) : ]

So I think I could properly update by disabling 2nd HDD, but I prefered to make clean install, so anyway I have no problems now.

Btw, the system works really better than before with 14393 version. Even got faster internet connection (maybe by better TCP settings), games feels really smooth (looks like Game Mode works perfectly) and reduced input lag.

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  1. Anonymous
    2017-12-01T11:24:20+00:00

    Windows update troubleshooter always says about potential damaged database, every time it says "fixed", but it doesn't help, same error.

    Maybe need to delete previous updates? Because I can't update using media creation tool even from ISO without downloading updates, same problem...

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  2. Anonymous
    2017-12-01T11:12:38+00:00

    Thank you for the update. If the update gets stuck on a certain percentage, initial troubleshooting is to run Windows update troubleshooter. The said troubleshooter will automatically attempt to repair any broken files or replace lost files within the update.

    We’ll be waiting for additional updates on this issue.

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  3. Anonymous
    2017-12-01T03:32:54+00:00

    Hi,

    This issue could be due to missing files during the download process of the update. To resolve the issue on updating to a certain build, we suggest checking this support article: Windows Update error "0x80070002" or "0x80070003". The provided article contain steps on how to resolve issues with the specific error message you’re receiving on the device during update.

    Don’t hesitate to reach out if you need further assistance.

    Hi, I tryed all steps - same error. Scan is clear, no corrupted system files. Tryed clean boot - got same error. Used Windows Update Diagnostic - he said that potentially windows updater have damaged data base, but after fix nothing changed.

    Used Windows Update, Update Assisstant, Media Creation Tool - nothing :(

    Update is always downloading normally, but preparation to instal is stopping in ~75% with error. Media Creation Tool always failing when "Checking that you pc is ready for update. Try to reload instal program", so I can only press "Exit".

    2017-11-30 22:05:01, Error                 CONX   Windows::Compat::Appraiser::WicaApplicationInventory::AddItemProperty (578):   App Inventory returned duplicate file c:\program files (x86)\corsairlink4\corsairlink4.service.exe.[gle=0x8007000d]

    Tryed to delete Corsair Link + Corsair Drivers + cleaned registry - still have that text in log.

    Video Adapter Nvidia GTX 980 Ti (last driver)

    Sound Asus ROG Xonar Phoebus (driver with Dolby Home Theater v4)

    Motherboard Asus Rampage IV Extreme (updated all drivers from ASUS website)

    NIC Intel Gigabit Ethernet 82579v (last driver)

    +all drivers updated by Device Manager.

    Internet connection is stable with no packet loss, 30 mbit.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-11-30T17:36:52+00:00

    Hi,

    This issue could be due to missing files during the download process of the update. To resolve the issue on updating to a certain build, we suggest checking this support article: Windows Update error "0x80070002" or "0x80070003". The provided article contain steps on how to resolve issues with the specific error message you’re receiving on the device during update.

    Don’t hesitate to reach out if you need further assistance.

    Was this answer helpful?

    0 comments