I can't boot Windows 10 to safe mode

Cannot get F5 orF8 to work. Also cannot get to software boot options.

Thank you for getting back to us, Steven.

Since the above troubleshooting steps did not work, you may have to check your device manufacturer's website for information on how to change your PC's boot order and check for their updated BIOS, and then try again.

Moreover, what we can do here is to use another recovery option in Windows 10. Let's use an installation media to restore your PC. Here is how to do it:

1. On a working PC, go to the Microsoft software download website.
2. Download the media creation tool and then run it.
3. Select Create installation media for another PC.
4. Choose a language, edition, and architecture (64-bit or 32-bit).
5. Follow the steps to create installation media, and then select Finish.
6. Connect the installation media you created to your nonfunctional PC, and then turn it on.
7. On the initial setup screen, enter your language and other preferences, and then select Next. If you're not seeing the setup screen, your PC might not be set up to boot from a drive. That's why it would be good if you check your device manufacturer's site for their BIOS.
8. Select Repair your computer.
9. On the Choose an option screen, select Troubleshoot. From there, you can:
   • Restore from a system restore point by selecting Advanced options > System Restore. This will remove recently installed apps, drivers, and updates that might be causing your PC problems. Restoring from a restore point won’t affect your personal files.
   • Select Reset this PC to reinstall Windows 10. This will remove apps and drivers you installed and changes you made to settings, but lets you choose to keep or remove your personal files.

Let us know how things go on your end so we can further assist you.

Hello Steven,

Acknowledging the details that you have provided.

This error can be caused by several different reasons. Device drivers are probably the most common error but this can have diverse causes like an issue with the Windows files being broken or some issue with external hardware or the device itself.

Here are some things that we can try when you're unable to boot into safe mode:

1. Remove any recently added hardware.
2. Restart your device and long press the Power Button to force shutdown the device when logo comes out, then you can enter Recovery Environment.
3. When you enter Windows RE(Recovery Environment), please select Troubleshoot.
4. Select Advanced options.
5. Select Startup Settings.
6. Click Restart.
7. You can select F4 Enable Safe Mode to enter Safe Mode.
8. The words Safe Mode appear in the corners of your monitor to identify which Windows mode you're using.

Moreover, you can visit this support article below for more information about Windows 10 recovery options. This will let you select an action if you can't boot your PC normally.

Recovery options in Windows 10

We'd also like to confirm what is the make and model of your Windows 10 device? This is for us to further isolate and think of a more established workaround.

We'll be waiting for your update.

Alienware XR51. Win. 10 pro.