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Hi
My Windows 10 issues started after a recent update. I was unable to connect to the internet so I did a restore. After that, everything started going wrong. I'm unable to run most programs and I can't open Windows settings to try a reset. This is the same in safe mode.
I can restart in safe mode with command prompt but I don't know how to run the reset from there. Does anyone know the command? I know that rstrui.exe runs the system restore dialogue, but I need the one to reinstall Windows.
Thanks in advance!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down
Do this twice
On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.
Ggo to Troubleshoot - Advanced Options - Reset this PC
Choose to keep your files and apps, just your files or to keep nothing
Then start the Reset
Well, technically, you could try the following:
Power on and off your computer three times
On the third time, your computer will boot into the Advanced Recovery environment
Click Advanced Options
Click Troubleshoot
Click Advanced Options
Click Command Prompt:
At the command prompt, type: FORMAT C:/
Hit Enter on your keyboard
Type Y for Yes
Hit Enter
Wait while the drive is formatted.
Type EXIT to close the prompt and click shut down to turn off the computer.
Power on and off your computer three times
On the third time, your computer will boot into the Advanced Recovery environment
Click Advanced Options
Click Troubleshoot
Click Reset this PC
Click Keep my files
Choose your account
Enter your password
Click Continue
Click Reset
I did everything i was supposed to and it keeps telling me that its unable to reset the pc. What do i do?
Thanks for the help so far. The recovery environment just gives me a message saying: "Your pc/device needs to be repaired.
A required device isn't connected or can't be accessed.
Error code 0xc0000225.
You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or manufacturer."
Any ideas?
