Hello,
In rare cases, audio issues were caused by outdated drivers. To troubleshoot the problem, we suggest running the built-in Windows 10 audio troubleshooter by following the steps below:
- Click on the Start button and click on the Settings icon.
- On the Windows Settings search box, type troubleshooting and select the first result.
- On the Sound column, click on Playing Audio to start the troubleshooter.
Once done with the steps, let us know how it goes so we can assist you further.