"generic PnP-monitor" error

Johann,

Thanks for your response, this morning when I powered on my PC - all three monitors worked fine and the driver name has changed from 'Generic PnP' to the correct monitor name.

Although this sounds good, I am cautious as this has happened before and then changed back. Is there a way for me to see what has changed in the system since yesterday to make this driver change?

Please note that the monitors are not new hardware. The only change has been the addition of an SSD and additional HDD in order to better run the PC and organise the file structure. Also, I have updated the graphics and monitor drivers all from the supplier's website and saved locally to ensure there is no corruption during installation.

The concern for me is that when this error happens, the Microsoft tools thinks the driver is up to date, which prevents forcing it to look for anything new. I even clicked uninstall and it put it back to the same driver as before, still saying 'Generic PnP...'.

Do you have any further thoughts or troubleshooting steps I can take?

thanks,

John

Updates are supposed to improve your operating system. When a new device that was recently added to your computer system, it needs a driver update to let your peripherals run properly on your computer. In your case, the devices got reset because of the recent Windows 7 installation.

Before you start installing the driver, perform these workarounds first:

1. Unplug the computer and monitor from the power source.
2. Disconnect the cables between the monitor and computer.
3. Press on the computer to drain the power while it was unplugged.
4. Reconnect the monitor device to the computer after few minutes.

When you are done, go to the links below and perform the necessary steps:

• Visit this link: Automatically get recommended drivers and updates for your hardware to know how to perform a driver update for your device on your PC.
• If the plug and play feature doesn’t work, you will need to install it manually from your manufacturer's website: http://support.amd.com/en-us/download.

Let us know if this works for you.

Hi,

I've tried the solutions above to identify the problem but there is no non-Widnows driver causing an issue. there are also no hardware issues according to the troubleshooter.

The issue arrived when I performed a bunch of windows updates all at once. As I was reinstalling from an original copy of Win 7 from years ago there were over 200 updates to be done.

Do you have a list of the updates that I could start uninstalling to see if it makes a difference as I'd rather not have to do each one by one including a restart each time.

thanks,

John

Hi John,

If the driver is not working properly or misbehaving, you can run our utility called Driver Verifier. Visit this thread: Driver Verifier-- tracking down a misbehaving driver created by ZigZag3143 our MVP. This thread has a detailed explanation on how to run this tool to detect incompatibility issues of your hardware or drivers with your computer.

In addition, you can download and run our easy fix solutions from this link: How to use Microsoft easy fix solutions. Once there, click the Find and fix problems with devices and hardwarehyperlink. Download and run it to start the troubleshooting.

Let us know if you need further assistance.

If installing the SSD makes the monitors' driver incompatible with your computer, we recommend using a normal hard drive to make them work again. In this case, reverting the changes on the time it is still working is the best workaround.

Since you've already downloaded and installed the driver from your manufacturer here: http://support.amd.com/en-us/download, it means that your Solid State Drive is not compatible with your monitors and not with the Windows 7 operating system.

After replacing the hard disk, your computer will usually requires your operating system to be restored on a basic state by performing a clean boot. You can visit this link: How to perform a clean boot in Windows for instructions.

In addition, you need at least 30% of free space on your hard drive for optimum results.

Let us know if the solution above works for you.