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Windows 7 - Windows Explorer has stopped working

Anonymous
2018-01-13T17:02:22+00:00

I need help with  this issue :

Problem signature:

  Problem Event Name: InPageError

  Error Status Code: c0000185

  Faulting Media Type: 00000003

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 3073

  Additional Information 1: 732c

  Additional Information 2: 732c2119d919882f0892e8b9f42faca8

  Additional Information 3: 9d96

  Additional Information 4: 9d9680d458bf8eb13cb65b51f87100b6

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  1. Anonymous
    2018-01-14T16:44:02+00:00

    Hi Mohamed,

    For us to properly sort out and assist you with this error, we would like to know the following

    • Have you performed any changes on your computer settings prior to the issue?
    • Were there any updates or programs installed?

    In the meantime, we suggest running a disk check on your computer's hard drive. Please run this command:

    1. Press Windows key + R to open a Run window.
    2. Type in chkdsk /r and press Enter.
    3. Allow it to run next time you restart the computer or you may restart your PC now.

    You may also check the following links to check for errors and to repair those errors:

    Check your hard disk for errors in Windows 7

    Run Check Disk from the Command Line.

    Let us know the result.

    Regards.

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