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PowerStateMonitorWindow: NV Backend.exe-Bad Image

Anonymous
2018-01-03T03:55:40+00:00

Ever since I last updated my Windows 10 software, I have a box that pops up each time I start the computer, or change power from the power outlet to the battery:

"AppData\Local\NVIDIA\NvBackend\ApplicationOntology\Ontology.dll is either not designed to run on Windows or it contatins an error."

It doesn't seem to be causing any problems with the performance of my computer, but it is annoying.  How do I make this go away?

Thank you.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-06T03:37:38+00:00

    We highly recommend performing clean boot to identify if a particular program or services is causing the issue. Initiating this method only takes a few clicks and we're confident that by carefully following the steps on the article, you can run the clean boot environment on your device with ease. If you're hesitant to proceed, you can seek assistance from someone you know who can or you may contact our Answer Desk Team who can walk you through the process step-by-step via phone call or chat. Click this link to chat or speak with one of our technical support specialist from Answer desk.

    Let us know if you need further assistance.

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  1. Anonymous
    2018-01-04T05:38:16+00:00

    Thank you for the update.

    In this case, we recommend performing a clean boot in Windows to isolate software conflicts on your device. To do this, you can perform the steps posted on this link.

    In the clean boot environment, check if your device will still exhibit the same issue. The link will also provide steps to isolate the possible cause of the issue. Once you're done troubleshooting, check the How to reset the computer to start normally after clean boot troubleshooting section to revert your device to normal boot.

    Kindly update this thread with the results.

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  2. Anonymous
    2018-01-04T03:23:25+00:00

    Ran the system scan and did not find any system violations.

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  3. Anonymous
    2018-01-04T02:17:53+00:00

    I have Windows 10 Version 1709 (OS build 16299.125)

    I have not tried any troubleshooting because I don't know where to begin.  

    I looked at the link you provided, and tried to run the 'scannow', but nothing seems to happen.

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  4. Anonymous
    2018-01-03T12:07:46+00:00

    Hi John,

    It's possible that this is due to a corrupted Windows system files or a broken device driver. For us to better assist you, we'd like to ask a few questions:

    • Which Windows version and build are you using? Type winver in the search bar and press Enter to find out.
    • What troubleshooting steps have you done so far to troubleshoot the issue?

    Meanwhile, we suggest that you check for corrupted Windows system files. System File Checker (SFC) is a utility in Windows that scans for corrupted Windows system files. If it finds a problem, it will try to replace the problematic system files from a cached version that’s on your PC. If SFC can’t replace the files, the Deployment Image Service and Management Tool (DISM) can check the corrupted files then download and replace the files through Windows Update. For more information regarding the System File Checker and Deployment Image Service and Management Tool, see ZigZag3143 (MS -MVP)'s System file check (SFC) Scan and Repair System Files & DISM to fix things SFC cannot.

    For any results, kindly update this thread.

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