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Advapi32.dll not found

Anonymous
2018-01-17T22:44:54+00:00

My laptop keeps brining up the error that Advapi32.dll cannot be found. 

I tried the sfc scan and it said it found corrupted files but couldn't fix them.

All my work is on an encrypted folder that will not work because of the error so I cannot access any of it. 

Any suggestions on what to do?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-01-18T01:54:27+00:00

    I was speaking with one of your technicians and they suggested a diagnostic restart. I did this and now my laptop which always asked for a pin on start asked for a password. I entered the password and it wont accept it and wont let me reset it. 

     I attached the errors i was receiving. 

    The error occured when i did almost anything. I cant open documents or word...

    I didnt do anything before, the computer froze, i restarted it, it went to disk clean up and after i logged on it showed the error.

    10+ people found this answer helpful.
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  2. Anonymous
    2018-01-22T00:53:55+00:00

    Based from the error message that you've received. There is a program that might be conflicting with the system. The TrueCrypt.exe application may have encountered some corruption that is why you are experiencing the issue. We suggest uninstalling it for the system to run smoothly. Kindly follow the steps below to uninstall it:

    1. Open Cortana, search appwiz.cpl (control panel item) and click it.
    2. On the list of program, look for the application.
    3. Right-click on it, then uninstall.
    4. Restart the computer after uninstalling it and check if you'll still receive the error.

    Update us with the outcome so we can provide further assistance.

    8 people found this answer helpful.
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  3. Anonymous
    2018-01-18T00:53:27+00:00

    Hi,

    We would appreciate if you could provide more details about your concern. Kindly provide the answers to the following questions:

    • Are you receiving the error when opening a specific application or upon boot up?
    • Did you make any changes prior to the issue?
    • Can you send us a screenshot of the error?

    In the meantime, we suggest booting your computer on Safe mode and check if you'll still  receive the error. This will help us isolate the root cause of the issue. Kindly click this article for guidance on how to perform it: Start your PC in safe mode in Windows 10.

    We'll wait for your reply about this matter.

    3 people found this answer helpful.
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