Apps Saying I'm Offline When I'm Not

Start by running the Windows Store Apps troubleshooter.

Open Start > Settings > Update & security > Troubleshoot

Scroll down to the bottom

Click Windows Store Apps

Click Run the troubleshooter

When complete try opening the Store again.

Also check if the Store works in another user account.

Press Windows key + R

Type: wsreset.exe

Hit Enter

Do this a couple times then try launching the Store again.

Your Antivirus might be interfering with the Store, try disabling it 'temporarily' to see if it launches.

Check Windows Update and install the latest updates. Sometimes Microsoft releases infrastructure fixes for the Store through Windows Update.

You can also try resetting the store app using the following instructions:

https://www.groovypost.com/howto/reset-windows-...

If that does not work, try resetting the software distribution folder:

Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.

1. Open Start, type: CMD

Right click CMD

Click Run as administrator

Type each of the following then hit Enter

taskkill /f /fi "SERVICES eq wuauserv"multiple times

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

rmdir C:\Windows\SoftwareDistribution\DataStore

rmdir C:\Windows\SoftwareDistribution\Download

When complete, hit Enter, then restart, then try updating again.

Option 1: Run Windows App troubleshooter

Windows Key+X

Click Settings

Click Update & security

Click Troubleshoot

Scroll down to the bottom

Click Windows Store Apps

Click Run the Troubleshooter

Option 2: Reset Windows Store

1. Press Windows key + X, and click on Command Prompt (Admin). If prompted for an administrative password, kindly provide the password
2. Type WSreset.exe and click Enter.
3. Restart Windows store.
4. Repeat steps 1 to 3 few times, launch Store App

Option 3: Create a New User Account and login with this new User Account

1. Press Windows key + I to open up Settings.
2. Head to Accounts and choose Family & Other Users.
3. Select Add someone else to this PC under Other Users.
4. Select I don't have this person's sign-in information.
5. Select Add a user without a Microsoft account.
6. Create the user and select Next.
7. Make the new account an administrator account.
8. Under Other users, select the new user account you created, and then select Change account type.
9. Select Administrator, and then select OK

Option 4: Check your Antivirus

Update your AV to the latest

Temporarily uninstall / disable AV

Option 5: Run Windows Update Troubleshooter

1. Type Control in Windows Start Search
2. Click Control Panel
3. Change View by from Category to Large Icons/Small Icons.
4. Click on Troubleshooting and then select View all.
5. Select Windows Update and follow the on-screen instructions.

Option 6: Reregister Store App

Type Powershell in Windows Start Search box

Right click on Powershell and Run As Administrator

Copy following and paste into Powershell and hit Enter

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + ‘\AppxManifest.xml’ ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

Option 7: Reset Software Distribution Folder

Disconnect from internet - Both wifi and wired

Restart your computer

Type Cmd in Windows Start Search Bx\ox

Right click on Cmd > Run As Administrator

Copy and paste following one by one and Enter

taskkill /F /FI "SERVICES eq wuauserv" (do this multiple times)

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

rmdir C:\Windows\SoftwareDistribution\DataStore

rmdir C:\Windows\SoftwareDistribution\Download

When complete, Enter, then reboot the computer > Try downloading again.

Option 8: Run SFC and DISM

https://answers.microsoft.com/en-us/windows/for...

Option 9: Boot in Normal mode

Type msconfig in Windows Start Search box

Click on msconfig.exe

Select Normal startup

Reboot your computer

Option 10: Turn ON / OFF Windows Firewall

Option 11: Make sure that date and time is correct on your computer

Option 12: Licensing on Windows Store is not synced

Go to Windows Store

Press Windows Key + C

Open Settings

Select App Updates

Sync Licenses

Option 13: If nothing works, perform a repair upgrade of Windows

http://answers.microsoft.com/en-us/insider/wiki...

Thanks E for Excel, Option 13 worked for me, and everything is working perfectly, thank you so much!