Problem with wireless adapter or access point

I'm Greg, a volunteer installation specialist and 8 year Windows MVP, here to help you.

Power cycle your modem and router:

Switch both off, wait 30 seconds, then turn on Modem.

Wait 30 more seconds, turn on router, restart PC.

See if PC finds network.

If not can you plug into router or modem and connect?

You may need to reset your router, from it's Manual or Setup Instructions on it's Support Downloads web page. If it's within a year of purchase then you have tech support included.

Your IP also provides Support with the monthly bill.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

Open Start > Settings > Update & security > Troubleshoot

Scroll down

Click Network adapters

Click Run the Troubleshooter

When complete, restart to see if the problem is resolved.

If not, press Windows key + X

Click Device Manager

Expand Network adapters

Right click your adapter

Click Uninstall

Exit Device Manager, restart. Windows 10 should detect the network adapter then reinstall it. Check if you can connect and browse.

also try:

Open Start > Settings > Network & Internet > Status

Scroll to the bottom then click Network reset.

Disable the Windows Firewall then try connecting.

Hi izharayaz, I am Rob, a volunteer and a 10 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis.

Power off the modem and router - wait 3+ minutes then power on the modem - when it is up and running power on the router - when it is up an running restart the computer - that is known as a hard reset.

Make a Restore Point :

Start - type in --> Restore ...... find at top and click on it - Create

Right Click the Start Button - Device Manager - Network adapters - double-click the WiFi adapter - Drivers tab - Update driver - OK - then go back to same place and Uninstall - OK - Restart the computer.

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Check these Windows Troubleshooters :

Start - Settings - Update & Security - Troubleshooter - "Network Adapter", "Internet Connections", "Incoming Connections, & " Hardware and Devices".

Windows 10 Help - scroll down to "Connectivity" <-- read this

https://support.microsoft.com/en-us/products/wi...

Fix network connection issues in Windows 10 <-- read this

https://support.microsoft.com/en-us/help/10741/...

Your router would be suspect here, have you updated its firmware as a possible solution? The router can be the issue even if other OS's are working fine. And I would update your WiFi drivers on the computers.

Try actually updating your driver :

Make a Restore Point : Start - type in --> Restore find at top and click on it - then Create

Right Click Start Button - Device Manager - Network - write down make and model of Wifi - double click on it - driver's tab - write down version - click Update Driver (may not do anything as MS is far behind certifying drivers). Then Right Click on Wifi Device and UNINSTALL - Reboot - this will refresh the driver stack.

Then check the System/Motherboard Maker's Site and that of the actual device maker (such as Intel, RealTek, Broadcom, or Atheros) for even newer drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht...

Download - SAVE - go to where you put it - Right Click - RUN AS ADMIN.

You can download several at once however reboot after you install each one.

After looking at the System Maker's you can check Device Maker's for even newer versions. (The ones from System maker become your fallbacks).

Windows 10 - Help & Support

http://windows.microsoft.com/en-us/windows-10/s...

Windows - 10 - Search Support

https://www.microsoft.com/en-us/newsearch/resul...

Please let us know the results and if you need further assistance.