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Startup Repair couldn't repair your PC

Anonymous
2018-01-27T23:59:05+00:00

I am asking for help for my sister's computer as she doesn't have a lot of funds to take it to a tech to have it repaired.  We have gone through many steps with Microsoft Support until they could help no further.  We have tried to trouble shoot and done a system restore but there was no restore point and a startup repair and nothing worked.  When we performed a startup repair this is the message we received.

Log file: C:$WINDOWS.~BT\Sources\SafeOS\winre.wim\System32\Logfiles\Srt\SrtTrail.txt

Initially Windows was trying to do an upgrade.  It would get stuck at 82% and then she would turn it off.  For awhile, when she did this, the system would try a system recovery installation and was successful until now.  

I'm sure I've left out more information that might help but at this stage but is this something that anyone can help us with?

Thank you,

Eulanda

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-28T00:00:32+00:00

    Power on and off your computer three times

    On the third time, your computer will boot into the Advanced Recovery environment

    Click Advanced Options

    Click Troubleshoot

    Click Advanced Options

    Fix 1 - Run Automatic Repair

    1. In the menu, choose Troubleshoot > Advanced Options > Startup Repair.
    2. Next, select the target operating system to fix. Windows will initiate the repair and then restart.

    Fix 2 - Use SFC /SCANNOW to Repair System Files

    1. In the menu, click Troubleshoot > Advanced Options > Command Prompt.
    2. In the command line, type sfc /scannow and press Enter button.
    3. Restart your computer when the process is finished.

    Fix 3 - Run CHKDSK to Repair Boot Drive

    1. Open Command Prompt using the steps in fix 2, type chkdsk /r c: and press Enter.
    2. Type Y and hit Enter when you are prompted to schedule the check after a reboot.
    3. Reboot and let the check proceed. It might take a while.

    Fix 4 - Fix MBR

    Open Command Prompt, type the following commands and press Enter after each move.

    bootrec /rebuildbcd

    bootrec /fixmbr

    bootrec /fixboot

    exit

    If that does not work.

    Go to a working computer, download, create a bootable copy, then perform a clean install.

    	Step 1: How to download official Windows 10 ISO files 
    
    	[http://answers.microsoft.com/en-us/windows/wiki...](http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/how-to-download-official-windows-10-iso-files/35cde7ec-5b6f-481c-a02d-dadf465df326)
    
    
    
    	Step 2: How to: Perform a clean install of Windows 10
    
    	[http://answers.microsoft.com/en-us/insider/wiki...](http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-do-a-clean-install-of-windows-10/aef0ae63-2117-41ee-a8ea-4a3181625b08)
    
    
    
    If there are files on the drive you want to recover, see -  How to: Perform a Custom install of Windows 10
    
    [http://answers.microsoft.com/en-us/insider/wiki...](http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-do-a-custom-installation-of-windows/38adfa8c-32f8-4354-8c53-13b5f2cf7e44)
    
    50+ people found this answer helpful.
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  2. Anonymous
    2018-05-19T20:43:45+00:00

    I have done evey thing listed in these post and still cannot get to safe mode or repair the issue. This is This is ridiculous that we have to keep going through this we can’t even talk to anybody if I have to take him someplace and have to pay to have it fixed I am sending you the bill

    50+ people found this answer helpful.
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  3. Anonymous
    2018-01-28T00:08:07+00:00

    Thank you for your reply. 

    Fix 1 did not work

    I am trying FIX 2 now but when I open the command prompt it shows:

    X:\Sources>

    Would this be where I enter 

    sfc /scannow

    ?

    10+ people found this answer helpful.
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  4. Anonymous
    2018-01-28T00:10:01+00:00

    Yes, enter sfc/scannow at the prompt.

    If none of the above help:

    Go to a working computer, download, create a bootable copy, then perform a clean install.

    	Step 1: How to download official Windows 10 ISO files 
    
    	[http://answers.microsoft.com/en-us/windows/wiki...](http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/how-to-download-official-windows-10-iso-files/35cde7ec-5b6f-481c-a02d-dadf465df326)
    
    
    
    	Step 2: How to: Perform a clean install of Windows 10
    
    	[http://answers.microsoft.com/en-us/insider/wiki...](http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-do-a-clean-install-of-windows-10/aef0ae63-2117-41ee-a8ea-4a3181625b08)
    
    
    
    If there are files on the drive you want to recover, see -  How to: Perform a Custom install of Windows 10
    
    [http://answers.microsoft.com/en-us/insider/wiki...](http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-do-a-custom-installation-of-windows/38adfa8c-32f8-4354-8c53-13b5f2cf7e44)
    
    4 people found this answer helpful.
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  5. Anonymous
    2018-01-28T00:17:44+00:00

    When I spoke with Microsoft they had me do this and nothing worked:

    FOR REPAIR INSTALLATION:

    1.Plug the flash drive on the affected PC

    1. Restart the PC
    2. Once the manufacturer's logo appeared, press any keys.
    3. Choose language, time and currency format and Keyboard input method.
    4. When you see the Install Windows page, tap or click Repair your computer to start the Windows Recovery Environment.
    5. In the Windows Recovery Environment, on the Choose an option screen, tap or click Troubleshoot.
    6. Tap or click, advanced options and then click on Startup repair.

    If the issue are still persist please follow these steps.

    If your PC won't start and you haven't created a recovery drive, download installation media and use it to restore from a system restore point or reset your PC.

    1. On a working PC, go to the Microsoft software download website.
    2. Download the media creation tool and then run it.
    3. Select Create installation media for another PC.
    4. Choose a language, edition, and architecture (64-bit or 32-bit).
    5. Follow the steps to create installation media, and then select Finish.
    6. Connect the installation media you created to your nonfunctional PC, and then turn it on.
    7. On the initial setup screen, enter your language and other preferences, and then select Next. If you're not seeing the setup screen, your PC might not be set up to boot from a drive. Check your PC manufacturer's website for info on how to change your PC's boot order, and then try again.
    8. Select Repair your computer.
    9. On the Choose an option screen, select Troubleshoot. From there, you can:
      • Restore from a system restore point by selecting Advanced optionsSystem Restore. This will remove recently installed apps, drivers, and updates that might be causing your PC problems. Restoring from a restore point won’t affect your personal files.
      • Select Reset this PC to reinstall Windows 10. This will remove apps and drivers you installed and changes you made to settings, but lets you choose to keep or remove your personal files.

    At the moment I am doing Fix 3 - should I be removing the USB stick?

    3 people found this answer helpful.
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