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error: need direct3d with feature level 9_3 in Windows 10 while accessing Facebook in Windows 10

Anonymous
2016-05-19T16:45:03+00:00

When I open my Facebook app it said you need direct3d with feature level 9_3 in Windows 10 My DirectX version is 9Ex and feature level is 9.1  . What can I do now? pls reply me a solve.

Original title: Facebook

Volunteer Moderator Edit:

Update the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

if this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: http://www.intel.com/content/www/us/en/support/detect.html

or the Nvidia Update utility here: http://www.nvidia.com/Download/Scan.aspx?lang=en-us

or the AMD autodect utility here:  http://support.amd.com/us/gpudownload/windows/Pages/auto\_detect.aspx

For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

Then you will know you've tried everything in addition to Windows Update drivers.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-04-10T02:16:24+00:00

    my facebook display a window it says need Direct3D 9_3

    2 people found this answer helpful.
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  2. Anonymous
    2018-02-01T16:13:46+00:00

    This shows that your computer has dx12 installed, which should already support 9_3.  Because of this, updating your dx installation using dxwebsetup will probably do nothing for you - unless you have missing or corrupted files.

    However, your log is missing information about your display driver.   You need to click the "Display" tab when you run dxdiag.   If your display driver supports dx12, it should have something like this listed:

    DDI Version: 12

    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

    If it says your display is running 9_1 and not 12, then you know that the driver for your display does not support 9_3 and you will not be able to run the facebook app unless: you can find a driver that works with your display AND supports 9_3 or higher, OR facebook makes its app compatible with older versions of dx.  In my case, I just switched to the windows basic display driver instead of my manufacturer's driver.

    If the display tab of dxdiag says that your display driver is compatible with dx12, then I don't have any suggestions at all because I have no idea what the problem might be.

    1 person found this answer helpful.
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  3. Anonymous
    2018-02-01T14:57:02+00:00

    Thank you for your posting. But I've tried your posting already but it is useless. I am pasting you the Dxdiag report below.

     Time of this report: 2/1/2018, 20:19:50

                 Machine name: BALA

                   Machine Id: {5FA8BB1A-2589-4AF6-A0E0-BA15EA1EC540}

             Operating System: Windows 10 Pro 32-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)

                     Language: English (Regional Setting: English)

          System Manufacturer: Hewlett-Packard

                 System Model: HP rp5700 Business System

                         BIOS: Default System BIOS

                    Processor: Intel(R) Core(TM)2 Duo CPU     E6400  @ 2.13GHz (2 CPUs), ~2.1GHz

                       Memory: 6144MB RAM

          Available OS Memory: 3576MB RAM

                    Page File: 2280MB used, 4879MB available

                  Windows Dir: C:\WINDOWS

              DirectX Version: DirectX 12

          DX Setup Parameters: Not found

             User DPI Setting: 96 DPI (100 percent)

           System DPI Setting: 96 DPI (100 percent)

              DWM DPI Scaling: Disabled

                     Miracast: Not Available

    Microsoft Graphics Hybrid: Not Supported

               DxDiag Version: 10.00.16299.0015 32bit Unicode

    DxDiag Notes

          Display Tab 1: No problems found.

            Sound Tab 1: No problems found.

            Sound Tab 2: No problems found.

              Input Tab: No problems found.

    DirectX Debug Levels

    Direct3D:    0/4 (retail)

    DirectDraw:  0/4 (retail)

    DirectInput: 0/5 (retail)

    DirectMusic: 0/5 (retail)

    DirectPlay:  0/9 (retail)

    DirectSound: 0/5 (retail)

    DirectShow:  0/6 (retail)

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  4. Anonymous
    2018-01-18T15:31:32+00:00

    No puedo abrir facebook en windows 10

    1 person found this answer helpful.
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  5. Anonymous
    2017-05-13T18:25:26+00:00

    same here

    1 person found this answer helpful.
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