Hi Steve,
The error message "The device stopped working" are usually caused by broken system components. For us to provide an accurate solution, we would need you to answer the following questions:
- Which build, version and edition of Windows is installed on your computer?
- What changes have you made to your computer before this issue happened?
For initial troubleshooting, we suggest performing a clean boot. The link provides further information about how to perform a clean boot on Windows devices.
We are looking forward to your response.