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Hello,
The pre-installed windows on my samsung laptop seems to need a repair. The self repair is not working, I don't have the recovery disks, and Microsoft won't let me download the Windows 7 Install Disk using the laptops Win7 registration number that came with the laptop, it says to contact Samsung.
Any other options?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Borrow an install disk from a friend. This is not a brand specific disk, although you may see branding on the disk itself.
As long as it has the typical brand name label on it, matches the Windows 7 edition (home, pro, etc.) and bitness (32 or 64) of your legitimate Microsoft Product key, you can use it.
You may download genuine Windows 7 copy from third party source. Burn it to disk or USB flash using Windows USB/DVD Download tool and install it. Then you can activate it with your original key. Make sure to download/install same version that you currently have installed on your laptop. The key won't work for other versions.
Update: called samsung the manufacturer as microsoft suggested but samsung advised they cannot provide an install CD.
I'd rather not get a copy from 3rd party as I want to make certain it doesn't have any unwanted imbedded viruses.
So what do you say microsoft, how do I get a windows install CD for a product I own? Not sure why microsft restricts the download from pre- installed software owners.
You may verify MD5 and SHA1 of ISO image files of Windows 7 setup to make sure it is not tempered.
