Share via

Touchscreen on Dell Inspiron 13 5000 series on Windows 10 stopped functioning.

Anonymous
2018-01-19T01:07:37+00:00

The screen does not respond to any touches.  Have updated Windows, attempted to update Driver but cannot locate correct file.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-01-19T01:09:38+00:00

    There are many models of the Inspiron 5000.

    What is the exact make and model?

    Open Start, type: system information

    Hit Enter

    Click System summary

    Copy the system sku into reply here.

    Wipe it off with a soft, clean cloth. Use a microfiber cloth if possible.

    Select the Start button, then type Calibrate the screen for pen or touch input in the search box on taskbar and then choose the top result. Select the Setup button and follow the instructions.

    Type Device manager in the search box on taskbar and then choose the top result. Select Monitors and press-and-hold (or right click) on the name of your monitor. If one of the menu items is enable, choose that.

    Repeat step four and then choose Update driver software from the right-click menu.

    1 person found this answer helpful.
    0 comments
  2. Sumit 43,701 Reputation points Volunteer Moderator
    2018-01-19T11:56:08+00:00

    You might need to get a new driver. Head to this page to automatically detect and install the missing driver:

    http://www.dell.com/support/home/in/en/indhs1?a...

    0 comments
  3. Anonymous
    2018-01-19T01:17:52+00:00

    Hi JenOP, I am Rob, a volunteer and a 10 time and dual award MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as volunteers we are not responsible for the development of Windows or the computer hardware and drivers.

    Look for the "Firmware" update under the "Category" box drop down.

    Check for your exact model and then Windows Version

    http://www.dell.com/support/home/us/en/19/produ...

    Here is a thread at Dell Forums on this issue.

    Touch screen for Inspiron 13 5000 not working

    https://www.dell.com/community/General/Touch-sc...

    Check with the Dell Support, their on-line documentation, drivers/firmware, diagnostics, and ask in their forums for known issues.

    Dell Support

    http://support.dell.com/

    Dell Drivers - Product Manuals & Warranty Info (left side) - Tech Support and more

    http://support.dell.com/support/index.aspx?c=us...

    Dell Forums

    http://en.community.dell.com/forums/

    Dell PC Diagnostics

    http://www.dell.com/support/Diagnostics/us/en/19/

    Please let us know the results and if you need further assistance.

    0 comments