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Software Protection Platform Service & Antimalware Service Executable CPU Usage

Anonymous
2018-01-03T06:12:10+00:00

To: Microsoft

I have looked at old posts regarding these processes (ad nauseam!) and Microsoft seems to think that there are no issues with the vast majority of their customer base reporting problems with these two apps using up a huge chunk of processor power.

Today, I was running nothing but Windows (yes, I did a clean install with NOTHING but Windows 10 on the drive just to check things out!), updated it, then sat back and watched for a while as the Software Protection Platform Service & and the Antimalware Service Executable took up a whopping 64% of my CPU combined!

After the Windows Update finished and the requisite restart was done, I ran a Defender scan... no threats/issues. As I said, nothing whatsoever had been installed but Windows and its updates. Why do we keep getting canned replies from Microsoft saying "there may be malicious activity going on or you may have piracy issues" when all I have running is their own product?

Please Microsoft, please... fix it. That is all we are asking.

I bought a **** computer to do MY computing, not yours. One of my machines is not even connected to the internet; scanned it and no viruses or pirated software, so why is it also running at 50%+ CPU usage for these same two processes? 

This is a plea for a solution, not a 5-part, 20-step workaround or various stabs in the dark. Once again... I did a clean install, scanned, updated, scanned again, and BAM! CPU goes berserk.

I truly hope to hear something helpful  :)

(oh, and FYI... your website here marks Antimalware as a misspelling) 

Happy New Year!

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-02-20T18:42:25+00:00

    That sounds like a good idea, will give it a shot... thank you!

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  2. Anonymous
    2018-01-07T01:36:32+00:00

    Thank you ErwinJames for the response but I have to ask: Did you actually read my post? 

    I stated quite clearly that I have done a Clean Install of Windows, updated through Microsoft, scanned with Defender, did a Clean Boot and scanned with Defender again... there are no third party programs running! Only Windows 10 and whatever it decides to install/run on its own.

    No user accounts are corrupted, no websites were contacted, nothing else installed... that screenshot of mine is from a freshly installed/updated version of Windows 10!

    Also, as I stated several times, I have gone through all the old posts from Microsoft about this and have methodically tried every solution (well, "work-around" is more accurate) that was offered. Creating a new User Account was one of those, as was the Task Scheduler "solution".

    I DID install Avast! Premier Antivirus and thankfully shutdown my Windows Defender, so the hated Antimalware Service Executable is no longer an issue.

    However, even as I type this to you, the Software Protection Platform Service is happily eating up 37% of my CPU and not a thing is running but Windows and this fresh install of Chrome (no add-ons and downloaded from the official site).

    Again, thank you for the reply but it is simply another in a long line of do-nothing attempts at a work-around

    Just fix it!  :)

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  3. Anonymous
    2018-01-04T01:40:52+00:00

    All right... did a Clean Boot and a System File Checker Scan as well... "no integrity violations" on the latter, and even on the Clean Boot, the CPU usage was nuts because of these processes of yours, Microsoft!

    Please... DO NOT ask me to create a new user account and see if it still happens... as I stated above, I have read every post regarding this issue that I could find and your 'solutions' for the past three years DO NOT WORK.

    Mircosoft... just fix it please!

    Thank you from a long-time customer, but perhaps not one for much longer if things like this do not get addressed.

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  4. Anonymous
    2018-01-04T03:49:18+00:00

    PS - Here is a screen shot from this afternoon showing what I am facing on an virtually constant basis *sigh*

    This was taken while the computer was in "Clean Boot' mode:

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  5. Anonymous
    2018-01-03T15:41:41+00:00

    Hi,

    This issue is usually occurring due to some software conflicts or damaged system files. To troubleshoot your concern, we suggest performing a clean boot to your device before running the following troubleshooting methods:

    Method 1: Run the System File Checker tool.

    It is a utility that allows users to scan for corruptions in Windows system and restore corrupted files. The link contains further information about how to run the System File Checker tool.

    Method 2: Run the Deployment Image Servicing and Management.

    This tool will automatically repair the components of your Windows operating system and records the corruptions to the log file. 

    To run the DISM tool, follow these steps: 

    1. Using Search, type Command Prompt.
    2. Right-click on Command Prompt on the search results and then select Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password or click Yes.
    3. In the Command Prompt window, type DISM /Online /Cleanup-Image /RestoreHealth, and then hit Enter.
    4. Once the scan is finished, restart your computer.

    Keep us updated about the result.

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