Hi Samantha,
Most likely, the issue that you're experiencing is a compatibility issue. Several workarounds can help to resolve this issue. For possible solution, you may refer to the suggested workaround provided by mrbriansimpson, dated last 2nd of August 2017, on this thread. The post was marked as answer and was found helpful by other community members and viewers.
In addition, you may also refer to this article for help to resolve this issue:
**Make older programs compatible with this version of Windows**
We are keen on hearing back from you regarding this matter. http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows