can't watch .mov on windows photos app. I have windows 10

Question

can't watch .mov on windows photos app. I have windows 10

Anonymous

i have selected vlc as default application, tried quick time also, movies and tv and nothing works. i've also tried when clicking on the video "open with" but no options show up.

i can open my videos from their folder but not on the windows photos app.

Could you please help me with this matter?

Thank you very much!!!

Moved From: Windows / Windows 10 / Files, folders, & storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer 1

Thank you very much for getting back to me !!!

However, i was just able to solve this issue last night.

i tried the proper codecs as you recommend but it did not help.

i also did all resets possible, tried the apps troubleshooting, uninstalled and installed Windows Photos several times, scanned my computer for any errors, tried opening the files using a different account and nothing worked.....

However, After trying everything i figured out that the problem was related to the way i imported the videos. i deleted everything and imported it again from a USB device and all videos play now. It was an easy fix for something that seemed like a big problem really hard to solve.

Thank you very much for your help.

i hope my feedback is helpful too!!

Answer 2

Hi Sonia,

Based on the details you have provided, I recommend that you download the proper codec of the multimedia application that you want to use in accessing your .MOV file. Or you can download a 3rdparty file converter from Microsoft Store to convert your .MOV files to be compatible with the multimedia application you are using.

Let us know if you have any further queries.

Regards.

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can't watch .mov on windows photos app. I have windows 10

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