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One moment I have printed a document from word and it worked just fine. Wanted to print another document from word, Looks like it is going to print but then the printer tells me it trying to printing a cd/dvd. Help, please...so frustrated. OS Windows 10
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for trying to help. I could print from an email/web/excel, but not word. After quite some time I have found the solution: In the print menu is a button called page set up...and there it was...sitting on "print CD/DVD. I have never even been inside that, nor did I made the change in the first place. So basically not the "printers' fault, but something withing the computer ;-) Hope that helps others.
Though I am unclear about what you meant by "Trying to Print a CD/DVD"
Hello,
Try reinstalling the Printer.
Right-click Start and select Run.
In the Run dialog box, type in control printers and press OK.
Locate your printer in the Printers section, Right click it and select Remove device.
Restart your PC.
If you have a setup media of the Printer driver(This is usually a CD or Setup program supplied with the Printer), run the utility and let the Printer Install.
If you do not have a setup media, try adding a printer manually using "add a printer" button in the menu bar. It should automatically detect and Install the Printer.
After the Printer Installs, try printing a test page to see if it works as desired.
Retry the task again.
Open Start > Settings > Update & security > Troubleshoot
Scroll down
Click Printer
Click Run the Troubleshooter
When complete, restart to see if the problem is resolved.
If that does not work...
Please try the steps recommended below to uninstall printer software
Press Windows key + X, click Apps & Features or Programs and Features
Select your Epson printer.
Select Uninstall.
Press Windows key + R, type control, hit Enter
Open Devices and Printers.
In the Devices and Printers window look for your Epson Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for Epson Printer driver. If you see it click on it and click Remove at the bottom.
Select OK.
Select Apply and OK on the Print Server Properties windows.
Close Devices and Printers.
Proceed to reinstall the driver.
Epson XP-830 | XP Series | All-In-Ones | Printers | Support | Epson US
Option 1: Run the Printer Troubleshooter - http://aka.ms/diag_printer10
Option 2: Uninstall and Reinstall the Printer
A. Uninstall the Printer
Windows Key+X > Apps and Features / Programs and Features
Select your printer.
Select Uninstall.
Windows key+R, type control, hit Enter
Open Devices and Printers.
In the Devices and Printers window look for your Printer. If you see it listed, right-click on it and choose """"Delete"""" or """"Remove Device.”
Windows Key+R, type Cmd, hit Enter
Type printui.exe /s > OK.
Click on Drivers tab.
Look for Printer driver. If you see it click on it and click Remove at the bottom.
Select OK.
Select Apply and OK on the Print Server Properties windows.
Close Devices and Printers.
B. Install the Driver
Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers
Reinstall the Printer driver
Reboot the computer
