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sketchup freeze problem

Anonymous
2018-02-28T15:54:48+00:00

ı'am using sketchup pro 2018.

There is no problem until some windows updates. 

I look up for some solution and ı found some articles about the update problems of Security Update for Microsoft Windows (KB4013429)

When ı search for the update KB4013429 in the update section ı could't find it.

What should ı do to solve this freezing problem.

It only occures when ı click with the mouse icon.

Hole program freezes for 7 seconds.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-02-28T21:32:57+00:00

    This usually suggest its a driver issue with your graphics adapter.

    Press Windows key + X

    Click Device Manager

    Expand Display adapters

    Right click the current display adapter

    Click Properties

    Click Driver tab

    Click Rollback driver if the option is available

    If not

    Right click the current display adapter

    Click Uninstall

    Check the box that says, "Delete the driver software for this device.”

    Exit Device Manager

    Restart

    Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

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  2. Greg Carmack 24,770 Reputation points Volunteer Moderator
    2018-02-28T16:28:34+00:00

    I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

    First try reinstalling the program. I'd also use the latest download from the program's Downloads page, and watch for patches that may address this there.

    This may have been caused by Windows Updates. Check which Updates were installed right before the problem began, and if necessary uninstall them from Settings > Update & Security > Windows Update > Installed Update History.

    You can also try to roll back using System Restore to a point before this began: http://home.bt.com/tech-gadgets/computing/how-t...

    Then if the Update installs and causes the same problem again uninstall or roll it back again, then immediately hide it using the Hide Updates tool from Method Two here: https://www.askvg.com/fixing-windows-10-automat...

    Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

    Update your drivers from the PC's Support Downloads web page. Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

    If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

    But remember that Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

    There is also an automated Refresh that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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