PtrSc

Hi Oscar,

The Print Screen key (often abbreviated Prt Sc) is used to **** capture an image of your entire screen and copies it to the Clipboard in your computer’s memory. There are different ways to perform a screenshot. For example, by pressing the Print Screen button or by pressing the ALT key + Print Screen or by pressing the Windows key + Print Screen.

For us to isolate the issue, we recommend that you perform these ways and then open the Paint application and press Ctrl key + V to paste the captured image.

If issue persists, as an initial troubleshooting, run the Hardware and Devices troubleshooter by following these steps:

1. Right-click the Start button then select Control Panel.
2. Change the View by option on the top-right to Large icons.
3. Click on Troubleshooting, and click on the View all option on the left pane.
4. Run the Hardware and Devices troubleshooter.

In the meantime, you can refer to the resolution provided by r.wilkerson to this thread on how to use Snipping tool to capture screenshot.

Update us with the outcome.

Back in the days of DOS, the PrtScn key used to print the screen. But in all versions of Windows, this works differently, and the name of the key is now an anachronism. The key does *not* print the screen. PrtScrn captures the whole screen, and Alt-PrtScrn captures the active window.

Either one captures the image to the Windows clipboard. Once it's in the clipboard you can paste (Ctrl-V) it into any application that supports graphics (Windows Paint, other graphics programs, even your favorite word processor). You can edit or add to the image as you wish, then print it.

This ability to manipulate the image in a program before printing it is an improvement over the original DOS method of just printing it. But if you'd like that old facility back, there are several third-party freeware/shareware programs that can do this, such as PrintKey2000 at http://www.sharewarejunkies.com/00zwd2/printkey2000.htm