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USB Receiver does not want to work!

Anonymous
2018-02-26T21:17:18+00:00

Mouse: Logitech G602. 

Receiver: Logitech 500hz nano-receiver 

Firstly, this is not a hardware issue, I've tested the receiver and mouse on another computer, works perfectly. I've used the mouse on this computer for many months now without an issue, though this issue began recently. I tried a system restore, but the date available was only a few days ago, so it was useless.

When I plug in the receiver, there will be two entries for USB in device manager as seen below in the screenshot, both with the code 28 error (The drivers for this device are not installed). It will also be recognized as a USB composite device (not sure if this is meant to happen). ![](https://learn-attachment.microsoft.com/api/attachments/60397ad7-59df-46cf-9785-3e01ca6dda32?platform=QnA

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-02-27T07:41:46+00:00

    Hi! Thank you for your reply, it worked!

    I would've never figured it out without you, thanks a lot.

    2 people found this answer helpful.
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  2. Anonymous
    2018-02-27T11:30:01+00:00

    Fantastic. I’m glad to hear it.

    1 person found this answer helpful.
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  3. Sumit 43,786 Reputation points Volunteer Moderator
    2018-02-27T04:25:50+00:00
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  4. DaveM121 871.3K Reputation points Independent Advisor
    2018-02-26T22:19:05+00:00

    Hi RaamT,

    Windows Update KB4074588 has caused a problem with your USB Ports (Hub Drivers), you mosue and keyboard are fine . . .

    If you cannot get into Windows:

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . . . etc.

    Go to Troubleshoot - Advanced Option - ommand Prompt

    Copy the command below (depends on your system). then in the Command window, right click to paste, then hit Enter to run the command

    For 32bit Systems:

    dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17

    For 64bit Systems:

    dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

    Close Command and Restart your System

    If you can get into Windows:

    Open Command Prompt as Admin and copy the command below (depends on your system). then in the Command window, right click to paste, then hit Enter to run the command

    For 32bit Systems:

    dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17

    For 64bit Systems:

    dism.exe /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

    Close Command and Restart your System

    You must then stop this update from installing again:

    Download the tool from the link below, run that, in the list of pending updates, select that update and click 'Hide' that will stop windows from attempting to install it:

    http://download.microsoft.com/download/f/2/2/f2...

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  5. Anonymous
    2018-02-26T21:56:03+00:00

    There have been issues with usb hardware for some devices out there because of the following updates.

    • KB4074588
    • KB4077675
    • KB4058258

    Check to see if any of these are installed and uninstall them all and see if that works.

    https://www.howtogeek.com/206271/how-to-roll-ba...

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