Share via

Lumia 950xl and display dock

Anonymous
2018-02-23T14:37:23+00:00

I have both Lumia 950 and 950xl both with latest update. When connected to display dock, L950 recognize the HDMI monitor has no speaker and output audio thru phone speaker. But if I switch to 950xl, it would think the same monitor has speaker and incorrectly output audio to the monitor. Pls suggest a fix.

thanks

joe

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2018-02-26T14:14:53+00:00

So I might look at the settings (menu) on the monitor to see if there is anything that might help.

I want you to know that I spent a couple of hours this morning seeing if there is anything I could do on mine to stop output (if I could maybe that would lead us to a solution on yours). There does not seem to be the option to change the audio output back to the device (other than to use a different cable to connect to the monitor and I do not have any here to test with). That said, I did connect to a Bluetooth speaker and that worked if that is an option for you.

I wish I had more to offer

Was this answer helpful?

0 comments

9 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-02-27T14:24:25+00:00

    Jack

    Thank you for helping.

    I just tried your idea of using Bluetooth speaker. Yes it works! It is a work around the problem, but it is a solution. Thanks

    Joe

    Great to hear it worked!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2018-02-24T23:08:11+00:00

    Thank you for the update. Have you tried to check if there is a pending software update on your phone? Go to Settings > Update and security > Phone update > Check for updates. 

    Let us know if this works for you.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-02-24T06:04:01+00:00

    Hello Gerald

    Thank You for relying.

    Yes, the dock was also updated with latest ( version 4.0.0 ).

    The setup is exactly the same except for the phone part. Same monitor and same dock and same cables.

    Any idea?

    Joe

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-02-24T02:54:34+00:00

    Hello Joe,

    For us to be able isolate your concern, have you already tried to update the Display Dock? To update the Display Dock connect the Display Dock through the USB Type-C connector. On the phone, navigate to the Gadgets app and choose the HD-500 listed on the menu. 

    Once the app is open choose the ellipsis ('…') at the bottom of the display and click Check for updates. 

    The phone will then take over and download the new firmware and install it to the HD-500 Display Dock. Users are instructed to unplug then the power cord to the Display Dock to refresh the software.

    We will be waiting for an update.

    Was this answer helpful?

    0 comments