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Windows 10 Microsoft store/default app icons missing

Anonymous
2018-02-22T10:31:58+00:00

We are seeing issues across various machines where the icons in the start menu and task bar for applications such as sticky notes, calculator, windows store etc. disappear...

The applications are still fully functioning but are not recognisable without actually opening up.

This seems to have stated since upgrading to & rolling out Windows 10 V 1709.

There seems to be no pattern to which machines are affected, it has happened to some within 10 days of building, after a few months and some others imaged at the same time remain unaffected. 

A profile deletion and recreation resolves for a short while, 3-14 days from experience.

All machines have the same standard apps installed and we use various models of Lenovo.

Has anyone else come across this? Any information would be much appreciated.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-07-23T12:39:02+00:00
    1. Navigate to “C:\Users%username%\AppData\Local\Microsoft\Windows\Explorer”
    2. Under that location you will see a lot of files like iconcache_1600.db, iconcache_1920.db, iconcache_2560.db, iconcache_exif.db, iconcache_idx.db, iconcache_sr.db, iconcache_wide.dd, iconcache_wide_alternate.d, iconcache_32.db, iconcache_48.db, iconcache_96.db, iconcache_256.db, iconcache_1024.db, iconcache_1280.db, etc. You will have to delete all of those files to rebuild and purge the icon cache for Windows 10.

    This worked for me, but I had to do this sequence:

    1. find cache files as described in points 1 & 2 above
    2. delete cache files
    3. whilst "file is in use" message showed

    a) run task manager

    b) go to Details tab

    c) find Explorer.exe

    d) right click and End Task

    1. go back to task manager and select File > Run New Task
    2. type 'explorer.exe'
    3. icons should be back with no need to restart

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  2. Anonymous
    2018-08-15T15:17:50+00:00

    Hi,

    Same problem here.. Please help me fix this issue. 

    10+ people found this answer helpful.
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  3. Anonymous
    2018-12-19T17:10:10+00:00

    Hi,

    I've had the same problem for about a year now but i found a solution. I uninstalled Google Drive File Stream and suddenly all icons were restored. Feel free to try that as well.

    10+ people found this answer helpful.
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  4. Anonymous
    2019-01-03T13:04:19+00:00

    Un-install google filestream was fix for me.

    10+ people found this answer helpful.
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  5. Anonymous
    2018-02-22T14:23:51+00:00

    Thanks for your reply.

    Possibly i wasn't clear, this is happening on both machines that have been upgraded to 1709 & also machines that have been imaged with the latest 1709 image from the Microsoft licensing portal...

    Also, the apps themselves aren't "missing". They are still working correctly, it's the taskbar icons that have stopped showing & now show what is essentially a transparent "box".

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