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trying to connect jambox via bluetooth

Anonymous
2018-02-19T16:03:05+00:00

I am trying to connect a mini jambox to windows 10 pc.  Connected usb power for jambox to pc, then pc recognized the jam box in list of devices.  How do I direct sound to jambox?  If I disconnect from the PC's usb port, I can get sound from jam box by using headphone output from PC.  Could not connect via Bluetooth--after blue tooth recognizes jambox, there is a message "cannot connect, try again".  Many tries and restarts did not succeed in getting a blue tooth connection.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-02-20T07:17:25+00:00

    The device might be hidden. Since the device is detected and you have successfully paired it. It should somehow appear on the audio devices connected. Here, follow these steps, see if it helps.

    1. Click Start then go to Control Panel. Or type Control Panel on the Cortana search bar beside the start button.
    2. Click Hardware and Sound.
    3. Click on Sound. A new window should open.
    4. Click Playback tab.
    5. Right-click on any space inside the tab and see if there's a check on Show Disabled devices. If not, click on it.
    6. Check if your audio device is in there, if yes, right click on it, then choose Enable.
    7. Highlight/Select that speaker afterwards, then click on Set as Default at the bottom.
    8. Test if issue still persists.

    If there's anything else you need, don't hesitate to come back to us.

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  1. Anonymous
    2018-02-19T18:07:36+00:00

    Hi David,

    The concern usually is caused by incompatibilities with the driver and your device. The key is to have the device paired, not just connected.To make sure, please follow these steps:

    1. Right click on the Bluetoothicon on your task bar. If you can't see it, click the arrow-like icon pointing upwards on the bottom right corner of your screen nearby the time and date of your PC.
    2. Then select Add to Personal Area Network.
    3. A new window will appear. On the top-left corner of the window, click on Add new Bluetooth device.
    4. Now turn your 3rd party device's Bluetooth on, usually on device's such as speakers and/or headsets, you'll have to press the Bluetooth icon one more time to make it discover-able.
    5. Your PC will now search for discover-able devices. Once your device appears click on it, then click Next.
    6. Follow the next steps that will be provided by your PC. If you were asked for a PIN, just leave it blank then click Next.

    For more troubleshooting steps, please refer to this article: Fix Bluetooth problems in Windows 10: FAQ.

    Hope this helps. If you have any other concerns, please don't hesitate to come back to us.

    3 people found this answer helpful.
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  2. Anonymous
    2018-02-24T01:59:17+00:00

    Jonas, 

    The minijambox is now appearing in audio devices, and playing music.  

    Thanks for you help.  I had given up hope.

      David

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  3. Anonymous
    2018-02-20T03:10:57+00:00

    Hi David,

    The concern usually is caused by incompatibilities with the driver and your device. The key is to have the device paired, not just connected.To make sure, please follow these steps:

    1. Right click on the Bluetoothicon on your task bar. If you can't see it, click the arrow-like icon pointing upwards on the bottom right corner of your screen nearby the time and date of your PC.
    2. Then select Add to Personal Area Network.
    3. A new window will appear. On the top-left corner of the window, click on Add new Bluetooth device.
    4. Now turn your 3rd party device's Bluetooth on, usually on device's such as speakers and/or headsets, you'll have to press the Bluetooth icon one more time to make it discover-able.
    5. Your PC will now search for discover-able devices. Once your device appears click on it, then click Next.
    6. Follow the next steps that will be provided by your PC. If you were asked for a PIN, just leave it blank then click Next.

    For more troubleshooting steps, please refer to this article: Fix Bluetooth problems in Windows 10: FAQ.

    Hope this helps. If you have any other concerns, please don't hesitate to come back to us.

    Jonas,

    Thanks for your response.  Following your directions, I am able to connect windows 10 to the minijambox, but music does not play through the jambox with the bluetooth connection.  Looking at audio in the control panel, the only device available is RealTek which directs sound to the headphone connection on the PC.

    The instruction manual that came with the jambox states that one should use their app to make the connection, but looking at the Microsoft store I cannot find an app.  I believe the app is only available for Android or mac operating systems.

    The minijambox has an audio input which can connect to the headphone output on the PC.  So I will use that connection instead of the Bluetooth for sound.

    Thanks for your help.  

      David

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