Hi Caitlin,
Issues with playing multiplayer games online may occur if your account's privacy and online safety settings are blocked. To resolve your concern, log in to this linkand follow the steps below:
- Go to the Xbox One/Windows 10 Online Safety tab.
- Set Join multiplayer games to Allow.
- You can also change other settings before clicking the Save button.
- Play Minecraft again.
For more information about changing the Privacy and Online Safety settings, you may visit this link.
If you need further assistance, you can contact us anytime.