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Go to Opener

Anonymous
2018-02-18T01:34:13+00:00

Microsoft has been helping me with updates lately. They have used remote access.  I found a program called Go to Opener. Is that for them to get access into laptop. Also i noticed my mouse has been moving by itself.  I think I am going to unistall it.  Ant idea's ?

**Moved from: Windows / Windows 10 / Windows update, recovery, & backup**

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2018-02-18T03:10:30+00:00

    That's not Microsoft. How much access to your computer have you given them, and how of your personal information? (Hopefully, none.)

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  1. Anonymous
    2018-02-18T19:34:59+00:00

    I gave Microsoft access the update messed my computer up. I gave them no personal info.  I dont understand how that program got there.

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  2. Anonymous
    2018-02-18T10:32:03+00:00

    Go to Opener is not a Microsoft product.

    Go to Opener is a legitimate product by LogMeIn, Inc.

    Go to Opener/LogMeInRescue might be used by official Microsoft support people.

    You might want to read the reply here which supplies some more info: https://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning-windows_8/helpmenet/be75da52-92c2-4856-ae3b-6e21bf685bc3?messageId=582f9879-80a3-49e6-9c66-eb9e91f5f1c4

    Also see: https://answers.microsoft.com/en-us/windows/forum/windows_10-update/how-to-remove-support-logmeinrescue/b26cd192-dc9e-42bb-9f21-dd04d5ef76d1

    More info: https://www.logmeininc.com/about-us/faq

    and: https://get.gotoassist.com/faqs

    and: https://support.logmeininc.com/supportvideos/gotoassist-remotesupport/videos--getting-started--gotoassist-remote-support-customer-quick-start

    In addition you might want to ask here: http://community.logmein.com/

    Judging by your December thread (Speak to a supervisor) I assume you made use of the official Microsoft support.

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  3. Anonymous
    2018-02-18T19:32:01+00:00

    Thank you

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