Share via

Server IP address could not be found!

Anonymous
2018-02-06T13:03:13+00:00

I need help!! When I checked my wireless connection, the ipv6 has no internet access while the ipv4 has internet access. I have tried searching on the internet regarding IP address issues but none of the given solutions worked for me. Also, the internet is all about dns servers could not be found ( i am starting to stress out about this issue! Please help meee!!

When I also try to search the DNS_PROBE_FINISHED_NXDOMAIN appears. I also tried running windows diagnostics which is of no help because it says there is no problem. Also, my connection says there is an internet access but then again the site can't be reached (both on google chrome and microsoft edge). I have windows 10 and the last time i checked, the drivers are all updated.

How will I fix this server IP adress could not be found? :< I really need an internet connection *cries*

Thanks in advance xx

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2018-02-06T13:06:29+00:00

    Which version of Windows 10 is currently installed? See how to verify:

    https://answers.microsoft.com/en-us/windows/wik...

    Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

    Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

    Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro

    Open Microsoft Edge.

    Go to Settings on Microsoft Edge.

    Click on View advanced settings.

    Hit on Open proxy settings.

    Turned Off Automatically detect settings.

    Turned Off Use a proxy server.

    Save the changes.

    Close Microsoft Edge.

    Restart your PC.

    Other things you can try:

    Open Start > Settings > Update & security > Troubleshoot

    Scroll down

    Click Network adapters

    Click Run the Troubleshooter

    When complete, restart to see if the problem is resolved.

    If not, press Windows key + X

    Click Device Manager

    Expand Network adapters

    Right click your adapter

    Click Uninstall

    Exit Device Manager, restart. Windows 10 should detect the network adapter then reinstall it. Check if you can connect and browse.

    also try:

    Open Start > Settings > Network & Internet > Status

    Scroll to the bottom then click Network reset.

    If you have a VPN enabled, disable it.

    Disable the Windows Firewall then try connecting.

    100+ people found this answer helpful.
    0 comments

21 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2018-02-06T13:08:07+00:00

    First reboot your system and see whether problem is resolved or not. If not -

    Option 1: Use the Network Troubleshooter

    Open Start > Settings > Update & security > Troubleshoot

    Scroll down

    Click Network adapters

    Click Run the Troubleshooter

    Option 2 - IP and DNS Setting

    Type ncpa.cpl in Windows start > Right click on your network > Properties > Select Internet Protocol Version 4 (TCP/IPv4) > Hit properties > Make sure below ones are checked

    Obtain an IP Address Automatically

    Obtain DNS Server Address Automatically

    You can also try Google DNS

    Select Use the following DNS Server Addresses

    Preferred DNS Server - 8.8.8.8

    ALternate DNS Server - 88.4.4

    Option 3: Use Networking Commands

    Type cmd in Windows Start Search box

    Right click on cmd.exe > Run As Administrator

    Type netsh winsock reset and press Enter

    Type netsh int ip reset and press Enter

    Type ipconfig /release and press Enter

    Type ipconfig /renew and press Enter

    Type ipconfig /flushdns and press Enter

    Option 4: Turn Off Firewall temporarily

    Option 5: Turn off anti-virus and malware protection softwares

    Option 6: Update Network adapter driver

    Windows Key+X (Or right click on Start)

    Click Device Manager

    Expand Network Adapter

    Right click on your network adapter

    Click Update Driver Software

    Click Browse my computer for driver software

    Click Let my pick from a list of device drivers on my computer

    Choose the driver

    Click Next to update

    If this does not work, select Search automatically for the updated driver in place of Browse my computer for driver software

    Restart your computer

    Option 7: Update driver from manufacturer's website

    Go to the website of the network adapter's manufacturer or computer's manufacturer

    See if some driver is released for your model and OS

    If yes, download that

    In previous Option, you click Update Driver Software, in place of this, click Uninstall

    Install the downloaded driver

    Restart your computer

    Option 8: Rollback the Driver

    Windows Key+X

    Click Device Manager

    Expand Network Adapter

    Right click on your network adapter

    Click Properties

    Go to Driver tab

    If there is rollback option, click it

    Reboot your computer

    Option 9: Uninstall the Driver

    Windows Key+X

    Click Device Manager

    Expand Network Adapter

    Right click on your network adapter

    Click Uninstall

    Reboot your computer

    Option 10: Network Reset (Last Resort)

    Windows Key+X > Settings

    Network & Internet > Status > Network Reset

    Reboot your computer

    30+ people found this answer helpful.
    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Sumit 43,786 Reputation points Volunteer Moderator
    2018-02-06T14:06:52+00:00

    Either of one, IPV4 or IPV6 have an Internet access AFAIK.

    This probably is due to an issue from your ISP-Have you consulted them for help?

    10+ people found this answer helpful.
    0 comments
  4. Anonymous
    2018-02-06T13:48:57+00:00

    Which version of Windows 10 is currently installed? See how to verify:

    https://answers.microsoft.com/en-us/windows/wik...

    Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

    Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

    Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro

    Open Microsoft Edge.

    Go to Settings on Microsoft Edge.

    Click on View advanced settings.

    Hit on Open proxy settings.

    Turned Off Automatically detect settings.

    Turned Off Use a proxy server.

    Save the changes.

    Close Microsoft Edge.

    Restart your PC.

    Other things you can try:

    Open Start > Settings > Update & security > Troubleshoot

    Scroll down

    Click Network adapters

    Click Run the Troubleshooter

    When complete, restart to see if the problem is resolved.

    If not, press Windows key + X

    Click Device Manager

    Expand Network adapters

    Right click your adapter

    Click Uninstall

    Exit Device Manager, restart. Windows 10 should detect the network adapter then reinstall it. Check if you can connect and browse.

    also try:

    Open Start > Settings > Network & Internet > Status

    Scroll to the bottom then click Network reset.

    If you have a VPN enabled, disable it.

    Disable the Windows Firewall then try connecting.

    I have windows 10 version 1709. 

    Thanks and I tried what you suggested but still, nothing works :( 

    Also, would wifi/internet adapters help me to have an internet connection on my laptop even if I have this issue? Or should I go with Ethernet?

    10+ people found this answer helpful.
    0 comments