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My screen is frozen and i cant click anything

Anonymous
2018-03-28T21:45:45+00:00

I cant click anything and it wont load my icon or app. I tried everything and it wont open up my task manager or WIN X but nothing works

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-03-29T05:58:30+00:00

    Can't you switch it off from the power button?

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  2. Anonymous
    2018-03-29T02:20:20+00:00

    Also Task Host Windows is preventing me from resetting my pc

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  3. Anonymous
    2018-03-28T21:55:24+00:00

    Ciao DominicTruong,

    I'm Ugo, a Microsoft Independent Advisor willing to help other Microsoft customers.

    Regarding your question, it looks like recent OS upgrades are causing issues, sometimese severe. So please try the below:

    1. PERFORM A SYSTEM RESTORE OR A STARTUP REPAIR

    a) Power on and off your computer three times. On the third time, your computer will boot into WinRE

    OR

    b) In Windows 10, select Start > Settings > Update & recovery > Recovery > under Advanced Startup, click Restart now.

    OR

    c) Boot to recovery media.

    OR

    d) You can configure a hardware recovery button (or button combination) to run a secondary boot path that includes WinRE. - https://msdn.microsoft.com/en-us/ie/dn898475(v=vs.94)

    THEN

    Follow the instructions below under "System Restore" or, if unable, under "Startup Repair":

    https://www.lifewire.com/advanced-startup-optio...

    1. If the above doesn't work, go again in WinRE

    a) Click on Troubleshoot -> Advanced options -> Command Prompt

    b) At the command prompt, type:

    • bootrec /FixMbr and + ENTER
    • bootrec /fixboot and + ENTER
    • bootrec /ScanOs + ENTER
    • bootrec /RebuildBcd + ENTER
    • Exit + ENTER

    The computer should reboot and allow the refresh or repair of Windows 10 to complete.

    (http://www.dell.com/support/article/us/en/19/sl...)

    1. GO BACK TO PREVIOUS WINDOWS VERSION

    If less than 10 days are elapsed from your upgrade, you can try the below under "Go back to your previous version of Windows"

    http://www.thewindowsclub.com/rollback-uninstal...

    1. If none of the above works, proceed with a clean install:

    DOWNLOAD OFFICIAL WINDOWS ISO FILES

    https://answers.microsoft.com/en-us/windows/for...

    PERFORM A CLEAN INSTALL

    https://www.howtogeek.com/224342/how-to-clean-i...

    If there are files on the drive you want to recover, see:

    https://answers.microsoft.com/en-us/windows/for...

    DISCLAIMER: In this post are linked some non-Microsoft websites and there may be ads on the pages for products & services including products frequently classified as a PUP (Potentially Unwanted Product). Please thoroughly research any product / service advertised on the pages before you decide to use them. Your discretion is very much advised.

    Please let me know if this helped somehow.

    Ciao

    Ugo

    3 people found this answer helpful.
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