Apple CarPlay for Intune

Question

Apple CarPlay for Intune

Sim1S 106

Hello everyone,

Some users in our organization use iPhones, which are enrolled to Intune. I've seen the possibility to include/exclude certain apps from the Apple Store and such, but I've been having a few problems with Apple CarPlay.

Apparently, some of our users cannot "run" CarPlay when they connect the iPhone to their car. Unfortunately, since the users who notified this are on leave right now, I can't tell whether this is their first configuration, or whether the problem is with their car model, or again if they're just using a wrong cable.
I'm sorry I do not have more details on the matter, I've been told just as little, but I'm not looking for an immediate solution to the problem.

Rather, I'd like to hear suggestions from you, and understand which is the most important area to troubleshoot in this case.

As far as I've researched, CarPlay is not a proper "app" you can set and customize on your iPhone (if not for the apps you're shown on the car display). There is no way to activate or deactivate it, it is just a built-in feature.
This meaning that I haven't found an option (neither a way) to register the app on Intune, neither using device restriction configuration profiles for App Store apps or built-in apps, thus I can't edit its settings and more importantly I can't push said settings to multiple devices.

Where should I be looking, then? If not via Intune "Apps", is there any other way to register this software and still manage it globally? Has anyone ever faced a similar problem?
Please let me know wheter you need more information.

Thank you to all of you who'll take a bit of their time to answer this.

Kind regards,
Sim

3 answers

Your answer

Answer 1

Jason Sandys 31,411 Microsoft Employee Moderator

There is nothing to manage with CarPlay as it's part of iOS and not an app in any way.

I've never had an issue with CarPlay on an Intune managed device.

How are the devices enrolled in Intune?

Sim1S 106 Reputation points

2021-06-21T15:11:40.767+00:00

Hello @Jason Sandys ,

Thank you for your reply.
Thus far, users enroll their devices downloading "Intune Company Portal", log in with their ******@azuredomain.it, then download a standard configuration profile.
Once the profile has been downloaded, they open their "Settings" tab, verify their account, install the profile, and should be all done.
Jarvis Sun-MSFT 10,231 Reputation points Microsoft External Staff

2021-06-22T08:24:24.377+00:00

@Sim1S Thanks for posting in our Q&A.
I have never encountered such a problem. I did some searching and try to provide some help.
Could you please check if there are any device restriction policies and try to unassigned them to see if car play starts working?
What is the iOS version? try to upgrade to the latest version.
Sim1S 106 Reputation points

2021-06-22T09:12:26.213+00:00

Hello @JarvisSunMSFT-4279, thank you for replying.

As per iOS version, they should all have 14.x or later, I found out about the iOS version too, but this time it is not the issue.
I do have a configuration profile enabled, I'll try to deactivate and see whether the problem is still there, thank you very much for the suggestion.
Sim1S 106 Reputation points

2021-06-22T13:29:08.62+00:00

@JarvisSunMSFT-4279 I've tried disabling the configuration profile on one of the users, it was no use. Plus, he told me that his wife's iPhone (not enrolled on Intune) works just fine on his car. So I'm guessing his asset to connect the iPhone to the car (car model, USB cable or bluetooth) works just fine, the problem has to be Intune.
Jason Sandys 31,411 Reputation points Microsoft Employee Moderator

2021-06-22T13:42:30.153+00:00

Well, keep in mind that Intune is just applying policies defined by iOS. Thus, the real question here is "are there iOS policies that interfere with CarPlay and if so, do you have any of these policies defined in your Intune configuration profiles". This may be a better question for an iOS/Apple centric forum as to my knowledge, no there aren't any but that doesn't mean that there aren't.
Sim1S 106 Reputation points

2021-06-22T13:47:05.017+00:00

@Jason Sandys thank you very much for your piece of advice.

Unfortunately, I thought as much. The more I'm digging, the more I'm understanding that Intune cannot do much for this problem. Eventually I opened a service request, but I'm basically waiting for Microsoft support to have the last word on the whole "CarPlay cannot be configured nor set via Intune" thing.

Thank you all for your help, have a great day!

Regards,
Sim
Jason Sandys 31,411 Reputation points Microsoft Employee Moderator

2021-06-22T13:55:53.467+00:00

That's my point here though, this is not an accurate characterization of how Intune and iOS MDM management work: "CarPlay cannot be configured nor set via Intune". Intune can ultimately configure any MDM setting exposed by Apple for managing iOS. Many of these may have to be done using custom policies as not every single setting is exposed in the UI, but nonetheless, they can be set. Thus, the proper question here still is what has Apple exposed for the management of CarPlay?
Sim1S 106 Reputation points

2021-06-22T13:58:29.247+00:00

@Jason Sandys oh my, I completely misunderstood your comment! Sorry, it's been a rough day. Now I see what you mean, I'm going to look for an Apple oriented forum to see what can be done via Intune. That's a great idea, thank you very much.
Sim1S 106 Reputation points

2021-06-22T14:12:54.687+00:00

Although I do find it strange that only few users among the whole company encounter this problem. All of their devices are wiped and enrolled in the same way, I just can't get what could be the reason why only some of them cannot use CarPlay correctly.
Jarvis Sun-MSFT 10,231 Reputation points Microsoft External Staff

2021-06-23T09:00:52.1+00:00

@Sim1S As Jason said in great detail, Intune is just a useful management tool, it cannot change the function of Apple build-in. It is indeed a strange phenomenon, maybe Apple has a better solution. Thanks for your work, if there are any updates, please feel free to let us know.

Answer 2

Anonymous

I had the same issue. My iOS is 15.2.1 - and it is my first iPhone which I enrolled by Intune.
My iOS config policy is BOYD model.

Answer 3

Parliński Sebastian 1

I had the same issue. My iOS is 15.2.1 - and it is my first iPhone which I enrolled by Intune.
My iOS config policy is BOYD model.

Parliński Sebastian 1 Reputation point

2022-01-31T17:59:08.833+00:00

I update my iPhone to 15.3 iOS - but still CarPlay doesn't work.

I've delete work profile from my iPhone via endpoint manager - but still CarPlay doesn't work.
Parliński Sebastian 1 Reputation point

2022-01-31T19:18:06.55+00:00

I believe I have found a solution to this problem. According to the documentation for CarPlay, it depends on the Siri function - it must be turned on - in my case the configuring policy turned off the Siri function.

I made changes to my policy. Tomorrow I will check and come back to you with feedback.
Parliński Sebastian 1 Reputation point

2022-02-01T09:22:03.12+00:00

Yes it's work just now fine. You need to enable Siri function for CarPlay. After those changes in configuration policies CarPlay start working again.

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Apple CarPlay for Intune

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