Apple CarPlay for Intune

Sim1S 106 Reputation points
2021-06-21T13:47:32.393+00:00

Hello everyone,

Some users in our organization use iPhones, which are enrolled to Intune. I've seen the possibility to include/exclude certain apps from the Apple Store and such, but I've been having a few problems with Apple CarPlay.

Apparently, some of our users cannot "run" CarPlay when they connect the iPhone to their car. Unfortunately, since the users who notified this are on leave right now, I can't tell whether this is their first configuration, or whether the problem is with their car model, or again if they're just using a wrong cable.
I'm sorry I do not have more details on the matter, I've been told just as little, but I'm not looking for an immediate solution to the problem.

Rather, I'd like to hear suggestions from you, and understand which is the most important area to troubleshoot in this case.

As far as I've researched, CarPlay is not a proper "app" you can set and customize on your iPhone (if not for the apps you're shown on the car display). There is no way to activate or deactivate it, it is just a built-in feature.
This meaning that I haven't found an option (neither a way) to register the app on Intune, neither using device restriction configuration profiles for App Store apps or built-in apps, thus I can't edit its settings and more importantly I can't push said settings to multiple devices.

Where should I be looking, then? If not via Intune "Apps", is there any other way to register this software and still manage it globally? Has anyone ever faced a similar problem?
Please let me know wheter you need more information.

Thank you to all of you who'll take a bit of their time to answer this.

Kind regards,
Sim

Microsoft Security | Intune | Enrollment
0 comments No comments
{count} votes

3 answers

Sort by: Most helpful
  1. Jason Sandys 31,411 Reputation points Microsoft Employee Moderator
    2021-06-21T15:01:39.607+00:00

    There is nothing to manage with CarPlay as it's part of iOS and not an app in any way.

    I've never had an issue with CarPlay on an Intune managed device.

    How are the devices enrolled in Intune?

    1 person found this answer helpful.

  2. Anonymous
    2022-01-31T09:25:21.967+00:00

    I had the same issue. My iOS is 15.2.1 - and it is my first iPhone which I enrolled by Intune.
    My iOS config policy is BOYD model.

    0 comments No comments

  3. Parliński Sebastian 1 Reputation point
    2022-01-31T09:52:53.35+00:00

    I had the same issue. My iOS is 15.2.1 - and it is my first iPhone which I enrolled by Intune.
    My iOS config policy is BOYD model.


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.