Hi Meghan,
We'd like to verify a few things in order for us to assist you effectively. Kindly confirm the following:
- Were there any recent changes made to your computer prior to the issue? (Windows update, software or hardware installation, etc.)
- Have you tried the system restore?
This issue may happen due to system file corruption. We suggest running the System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow the steps below:
- Press Windows key**+ X**
- Select Command prompt (Admin) to bring up elevated Command prompt.
- In Command prompt, type sfc /scannow and press enter. (Take note of the space before the "/" )
- Restart the computer.
Ref: Using System File Checker in Windows 10
If no corrupted system files were found, we suggest the following steps to deploy the DISM command lines:
- Press Windows key + X.
- Click command prompt (Run as administrator).
- In the Administrator: Command Prompt window, type the following commands. Press Enter key after each command: DISM.exe /Online /Cleanup-image /Scanhealth DISM.exe /Online /Cleanup-image /Restorehealth Important: When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions.
- To close the Administrator: Command prompt window, type Exit, and then press Enter. Click here for more information about running the DISM Tool.
Let us know if you need further assistance.