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Kindle Paperwhite usb issues

Anonymous
2018-01-01T22:24:13+00:00

I have a Kindle Paperwhite which was working fine until I updated to Windows 10. Now the kindle can charge through both USB ports but does not recognise the device so I am unable to update or add books. I have contacted Amazon who confirmed my Kindle software is up to date so no problems their end. I am sure all the updates for my laptop are also updated too. 

I had a similar problem with my Iphone7 and simply had to reinstall that but I cannot find an option to do this for the Kindle. 

Any suggestions welcome and appreciated!  Thanks

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-03-30T15:04:53+00:00

    I fixed the problem. It was not one of the common so-called solutions. It was the USB power saving disable trick that fixed my Paperwhite connectivity issues.

    Try this link

    https://www.windowscentral.com/how-prevent-windows-10-turning-usb-devices

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  2. Anonymous
    2018-08-17T15:22:47+00:00

    I can't believe that you were hired by Microsoft and you believed that he meant downloading win10 on Kindle. Unreal.

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  3. Anonymous
    2018-08-19T11:08:34+00:00

    I had the same problem. I solved it by changing the USB cable. Seems that the cable wasn't good, although the kindle was charging when plugged in.

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  4. Anonymous
    2018-03-29T04:45:52+00:00

    Same exact thing here, went through all of the above BS 15 times.  Windows 10 epic fail.

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  5. Anonymous
    2019-04-07T23:40:31+00:00

    SOLVE,

    I had same problem , I used to connect with other cord or cable usb different to the original  from my kindle to my PC windows 10, then I tried with the original cable that include in the kindle box and finally it works perfectly. 

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