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My Epson printer is offline AGAIN

Anonymous
2018-03-07T16:51:08+00:00

My Epson printer goes offline just when it feels like it, at random. I am unable to reconnect it as there is no appropriate dropdown box and the things I want to chose are greyed out. I have no idea why it does this, but sometimes will resume service after being turned off and on again. not this time, its completely dead and all I get is 'we cannot find a printer' even though its sitting next to me.Help!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-03-08T17:37:54+00:00

    Thanks for the reply, but I HAD tried all that you suggest above but four hours later the printer was still dead. I suppose its my fault really because people always say if the printer goes offline, you should 'remove device' then re install, or click on 'work offline'. That's all well and good but not here! Incidentally the manufacturers website only gave advice on the obvious things to check, you know 'is it switched on?' and 'use the dropdown box and select ''printer online'' as if these would not be the first things you would try ha ha !!

    I ended up putting the xp225 disc in my laptop and letting it load as if it was a new computer. I had to do this twice. Not ideal when you only want to print something. The whole operation from start to finish was five hours. Its a pity this printer isn't a different shape, it would make an excellent plant pot. It is clearly no good at what it was bought for and will be in the bin should this happen again, as this is an all too often occurrence. It also goes through ink like a hot knife thru butter, but that's not the issue here...

    Thanks again for reply

    RS

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  2. Anonymous
    2018-03-08T00:54:37+00:00

    Hi,

    Thank you for providing details about your concern. Just to verify, have you tried performing a wireless connectivity test on your printer? If not yet, you can read the instructions that came with the printer or check the printer manufacturer’s website for instructions on how to do this.

    We also suggest running the printing troubleshooter. It can fix problems with installing and connecting to a printer. To use this:

    1. Go to Control Panel.
    2. In the search box, type troubleshooter.
    3. Click Troubleshooting from the list of results.
    4. Click Use a printer under Hardware and Sound.
    5. The Printer troubleshooter will begin. Select Next and follow the steps in the wizard to find and fix problems with the printer.

    We look forward to your response.

    3 people found this answer helpful.
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  3. Anonymous
    2018-03-08T17:55:14+00:00

    1 person found this answer helpful.
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