My Brother will print but not scan

Have you already installed the drivers for the printer?

Hi Michael. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

This most often happens because the full software package (required for bi-directional scanning) loses it's connection to the printer at Startup. You can check this in the locations covered in Step 4 of this checklist to try to re-enable it: http://answers.microsoft.com/en-us/windows/wiki...

If that doesn't help then Rather than spending too much more time fiddling I'd simply Clean Reinstall the printer which always works, lasts longer and actually saves time:

1. Power up the printer, if wired unplug it's USB cable from PC.
2. Go to Settings>Apps>Apps and Features to find and Uninstall the printer software.
3. Next copy and paste in Start search box: printui /s /t2 (Note that there is one space before each forward slash).
4. Right click result to Run as Administrator.
5. Open the Print Server properties, Remove the printer’s drivers for this printer and for any other printers you don't use presently. If you get a message about access denied or the printer being in use and you cannot find the driver or any installed program that would account for this, you may restart the computer in a diagnostic startup and then use the printui command to remove the driver package(s): https://www.isunshare.com/windows-10/enable-dia...

You must restart back to normal mode before you will be able to install the printer again.

6. Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click the printer to delete the Printer and any scanner or fax of the same name. Restart PC.
7. Go to the printer model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.

Older software may need to be installed in Compatibility Mode to run correctly: https://www.groovypost.com/howto/run-old-softwa...

8. Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.

If you have further problems reply back with results of each step.

We have issues with Brother printer/scanners at work frequently. Have you tried fully shutting down (not restarting) your computer and booting back up?

it has been going ok as I have had it for a while tried to scan yesterday but would not scan prints ok

What is the make and model of your Brother printer?

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro

Did you check for updated drivers?

Which app are you using to scan?

Have you tried using the modern scan app?

https://www.groovypost.com/howto/scan-documents...