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Logitech m510 mouse on Windows 10

Anonymous
2018-03-01T06:25:48+00:00

My Logitech m510 mouse has recently stopped working. It started lagging about a week ago and continued to function less and less until now it does not work at all. The computer will not recognize it, just noticing that there is a unifying receiver but not a mouse. I have tried uninstalling all drivers and reinstalling, restarting my laptop and nothing seems to be working. From what I have read it is a problem with Windows 10.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-03-01T14:01:15+00:00

    Yes, the mouse does not work on another windows 10 computer, but it does work on a different OS. Yes, I tried another mouse on my computer and it worked.

    I have also tried all of the suggestions below those questions and in the attached article. I have checked on the Logitech website and this specific mouse should be compatible and it did originally work.

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  2. Anonymous
    2018-03-01T09:13:00+00:00

    Hi,

    This issue could occur due to outdated or incompatible drivers. To further assist you, please answer the following:

    • Have you tried connecting a different mouse to your laptop?
    • Have you tried connecting the mouse to a different laptop or PC?

    Meanwhile, we suggest you to run the Hardware and Devices troubleshooter. Here are the steps:

    1. Press the Windows key on your keyboard, and type Control Panel in the Search bar.
    2. Go to Troubleshooting, and press Enter on your keyboard.
    3. Go to View All, and press Enter again.
    4. Go to Hardware and Devices, and run the troubleshooter.

    If issue persists, we recommend you to download the latest driver from the manufacturer’s website, and install it in compatibility mode. Here are the steps:

    1. Download the setup files for the driver, and save it on your local disk.
    2. Right-click on the setup file of the driver, and select Properties.
    3. Select the Compatibility tab.
    4. Place a check mark next to Run this program in Compatibility mode, and select operating system from the drop down list.
    5. Let the driver install, and check if the mouse will work properly.

    You can also visit this article for reference.

    Let us know how it goes.

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  3. Anonymous
    2018-03-02T09:34:34+00:00

    Thank you for the information. If your mouse stopped working after the recent Windows update, we recommend you to follow the troubleshooting steps in article (USB devices may stop working after installing the February 13, 2018 update (KB4074588)), and check if it will restore the functionality of your mouse.

    Let us know how it goes.

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