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Windows 7 Scripted Diagnostics Native Host has stopped working

Anonymous
2018-03-12T21:01:39+00:00

Hello All,

I'm running into a problem (well several, actually).  I have a couple end-users' machines which cannot search for or install Windows updates.  In the course of my troubleshooting, I cannot get the Windows Update Troubleshooter to run.  When I try to open it, I get "Scripted Diagnostics Native Host has stopped working".  When I check the details of the problem, that is what's showing up:

Description:

  Stopped working

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    sdiagnhost.exe

  Application Version:    6.1.7600.16385

  Application Timestamp:    4a5bc3d4

  Fault Module Name:    mscorwks.dll

  Fault Module Version:    2.0.50727.5485

  Fault Module Timestamp:    53a11d6c

  Exception Code:    c0000005

  Exception Offset:    00000000002789d6

  OS Version:    6.1.7601.2.1.0.256.48

  Locale ID:    1033

When I research the problem, I keep getting the Virtual Assistant, which isn't helpful at all.  I just get thrown into a "run Windows Update Troubleshooter" loop.  It's starting to get REALLY frustrating - to the point where I'm about to say 'fuggetaboutit' and just re-image.  I don't want to do that but if it comes down to it - I will.

Help......?

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2018-03-13T15:53:36+00:00

    Hi Jim,

    This issue usually comes up when updating drivers or accessing some system files. I advise that you run the System File Checker (SFC) to scan computers for corrupt files. It is a very useful tool for diagnosing the problem and checking if any problem is due to corrupt files in Windows.

    To run System File Checker (SFC), follow these steps:

    1. In the search box on the taskbar, type command prompt, press and hold (or right-click) Command Prompt, then select Run as administrator > Yes.
    2. At the command prompt, type sfc /scannow (note the space between sfc and the /). Scanning will take a few minutes.
    3. If SFC finds corrupted files and replaces them, restart your PC and check if the issue persists.

    For more info about System File Checker, see Use the System File Checker tool to repair missing or corrupted system files.

    If the issue persists, use the System Update Readiness tool, then install the Windows update again. You may refer to this article and look under the For Windows 7, Windows Vista, Windows Server 2008 R2 or Windows Server 2008 section for more information.

    Let us know how it goes.

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