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Event ID 20

Anonymous
2018-03-12T22:07:08+00:00

What is this error?

How is it fixed?

Log Name:      System

Source:        Microsoft-Windows-WindowsUpdateClient

Date:          1/1/2018 3:00:47 AM

Event ID:      20

Task Category: Windows Update Agent

Level:         Error

Keywords:      Failure,Installation

User:          SYSTEM

Computer:      PCSdvr1

Description:

Installation Failure: Windows failed to install the following update with error 0x80070103: NVIDIA - Display - 10/27/2017 12:00:00 AM - 23.21.13.8813.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />

    <EventID>20</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>1</Task>

    <Opcode>13</Opcode>

    <Keywords>0x8000000000000028</Keywords>

    <TimeCreated SystemTime="2018-01-01T09:00:47.648557500Z" />

    <EventRecordID>226802</EventRecordID>

    <Correlation />

    <Execution ProcessID="1064" ThreadID="17904" />

    <Channel>System</Channel>

    <Computer>PCSdvr1</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="errorCode">0x80070103</Data>

    <Data Name="updateTitle">NVIDIA - Display - 10/27/2017 12:00:00 AM - 23.21.13.8813</Data>

    <Data Name="updateGuid">{26F97E0B-1089-42A5-BF4E-560C97C1B2EB}</Data>

    <Data Name="updateRevisionNumber">201</Data>

  </EventData>

</Event>

[Moved from: Windows / Windows 7 / Performance & system failures]

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-03-13T07:30:20+00:00

    This is your clue:

    Windows failed to install the following update with error 0x80070103: NVIDIA - Display

    What that means is Windows Update download an NVIDIA driver update for your system and the installation of the video driver failed and you should be glad it failed. 

    Usually folks report that while checking for updates or some Windows Update failed with error 80070103.

    Here is more information about why and some suggestions about an adjustment to make on your system:

    If your system is working and you want it to keep working never accept hardware driver (chipset, video, audio, network, printer) updates from Windows Update.

    If you mean you are seeing something like this:

    That message is telling you that the driver update offered from Windows Update is an older or lesser version than the currently installed driver or has a lower compatibility rating than the installed driver.  That means you probably don't want that update and you should be glad the installation is failing.

    It is generally not a good idea to accept hardware driver updates (video, audio, network, printer) offered by Windows Update and if you ever see them it is best to hide them so you never see them again.  Only get hardware driver updates from your hardware manufacturers WWW site.

    Just because Microsoft offers you a driver update does not mean you have an out of date or afflicted driver and it certainly doesn't mean you have to install the driver updates MS offers - it is generally best NOT to install hardware driver updates offered by Microsoft.

    Accepting hardware driver updates from Microsoft is one reason there are so many topics in the community that start with "Windows update broke my computer...".

    Let me assure you with 100% certainty that these ideas for things to try that are usually suggested by the Microsoft engaged alleged "experts" will not help:

    Safe Mode

    Clean Boot

    DISM

    SFC  (System File Checker)

    Windows update Troubleshooter

    One rule of thumb (especially for hardware drivers) is "if it ain't broke don't fix it" so if you are not having a problem with hardware devices (video, audio, network, printer) don't accept or install those driver updates offered from Microsoft.  If you are having a problem like that you should only get driver updates from the hardware manufacturer.

    If you see and can recognize those hardware driver updates offered you should right click and hide them:

    Pretty soon you might have quite a few hidden hardware updates:

    Windows has a way built in to not allow these kinds of updates and I'm not 100% sure it works as advertised but this is a safe adjustment that may prevent a whoops event in the future and how you might undo them if they happen:

    Windows 7 has built in ways to disable driver updates from Windows Update that you can read about here:

    https://support.microsoft.com/en-us/kb/2500967

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