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Using a USB wireless wi-fi/bluetooth device which uses Realtek WLAN USB NDIS driver 37637. While I was out of town something went wrong and I came home to the blue screen do loop. System thread extension not handled. ttwlanu.sys failed. Went to windows10.com/stopcode, but I wasn't seeing any of the things mentioned there. I rebooted and started in safe mode, restored to February 3 (the last time I manually added software) when everything was running smoothly.
Now when I reboot I get a black screen and I am unable to start in safe mode. Please help!!!!!!
Hot sure if I am picking the right topic. I see at least four that seem like they could apply.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Was it a feature upgrade?
When the update is offered, hide this update using the following troubleshooter tool:
Download Windows 10 Updates Troubleshooter Tool from Microsoft
http://download.microsoft.com/download/F/2/2/F2...
Click on "Hide updates" option and you'll be able to hide desired update given in the list.
Ciao,
I'm Ugo, a Microsoft Independent Advisor willing to help other Microsoft customers.
Regarding your question, it looks like recent OS upgrades are causing issues, sometimese severe. So please try the below:
a) Power on and off your computer three times. On the third time, your computer will boot into WinRE
OR
b) In Windows 10, select Start > Settings > Update & recovery > Recovery > under Advanced Startup, click Restart now.
OR
c) Boot to recovery media.
OR
d) You can configure a hardware recovery button (or button combination) to run a secondary boot path that includes WinRE. - https://msdn.microsoft.com/en-us/ie/dn898475(v=vs.94)
THEN
Follow the instructions below under "System Restore" or, if unable, under "Startup Repair":
https://www.lifewire.com/advanced-startup-optio...
If less than 10 days are elapsed from your upgrade, you can try the below under "Go back to your previous version of Windows"
https://support.microsoft.com/en-us/help/12415/...
DOWNLOAD OFFICIAL WINDOWS ISO FILES
https://answers.microsoft.com/en-us/windows/for...
PERFORM A CLEAN INSTALL
https://www.howtogeek.com/224342/how-to-clean-i...
If there are files on the drive you want to recover, see:
https://answers.microsoft.com/en-us/windows/for...
Please let me know if this helped somehow.
Ciao
Ugo
Got to where I was able to reinstall a system image that was less than a month old, but then the update that caused the problem in the first place updated immediately and I had to go through the process again. I now have updates delayed. Is there a way to block a specific update until I get a response from the company responsible for the offending driver?
Probably the BSOD and Blank screen are unrelated.
The following steps outline the steps to fix Windows failing to boot and you can boot to the advanced startup options.
