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wireless display adapter model 1628

Anonymous
2018-03-01T03:17:39+00:00

I have a wireless display I have been using to connect to a flat screen TV. It had been working fine until recently. When I try to connect it starts okay and even displays that it is connecting to the laptop I am having the problem. After about a minute my laptop shows that it "cannot connect". I have tried 3 cell phones and 1 other laptop with no issues.

How can I remedy this problem. I have done nothing to the laptop other than let it update.

Windows for home | Windows 10 | PC projection

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  1. Anonymous
    2018-03-06T17:56:43+00:00

    Hi Rudy,

    Connecting to a wireless display requires a device that supports Miracast. For us to identify the cause of this issue, please answer the below questions:

    In the meantime, we suggest performing the given steps on this article: Fix connections to wireless displays or docks.

    We look forward for your response.

    Same exact issue here with 2 adapters. Both worked well for a long time, then suddenly could not connect to either one. Adapter shows up on TV and my Microsoft Surface Pro3. Message on Surface is "connecting." Message on TV is "connecting to Bill's device." Then, "unable to connect." Tried connecting two adapters connected to two TVs using three Surface Pro devices. Same result.

    Windows 10 Pro

    V: 1709

    Build:  16299.192

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  2. Anonymous
    2018-03-16T23:18:56+00:00

    Hi Bill,

    Following up on the status of your issue. Let us know if you need further assistance.

    Meanwhile, I suggest that you refer to the steps provided on this article to troubleshoot wireless display adapters.

    Regards.

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  3. Anonymous
    2018-03-12T17:19:46+00:00

    Same exact issue here with 2 adapters. Both worked well for a long time, then suddenly could not connect to either one. Adapter shows up on TV and my Microsoft Surface Pro3. Message on Surface is "connecting." Message on TV is "connecting to Bill's device." Then, "unable to connect." Tried connecting two adapters connected to two TVs using three Surface Pro devices. Same result.

    Windows 10 Pro

    V: 1709

    Build:  16299.192

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  4. Anonymous
    2018-03-01T10:38:52+00:00

    Hi Rudy,

    Connecting to a wireless display requires a device that supports Miracast. For us to identify the cause of this issue, please answer the below questions:

    In the meantime, we suggest performing the given steps on this article: Fix connections to wireless displays or docks.

    We look forward for your response.

    Was this answer helpful?

    0 comments