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Unexpected restarts with bugcheck 0x00000119

Anonymous
2018-03-08T18:09:45+00:00

Hello all,

These are brand new HP computers and all of the sudden at least 2 of them frozen and required a restart to be able to work again. Based on the below info what can be wrong and what steps are needed?

Checked the event viewer and there's an entry about the problem:

Log Name:      System

Source:        Microsoft-Windows-WER-SystemErrorReporting

Date:          3/8/2018 7:26:18 AM

Event ID:      1001

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      xxxxxxx (name removed by purpose)

Description:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000119 (0x00000001, 0x0034ab39, 0x0034ab3b, 0x0034ab3a). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 030818-4446-01.

Did a quick check on the minidump (not the memory.dmp) and the analyzer I have at hand points to watchdog.sys

Here is the Blue Screen extraction:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

The problem seems to be caused by the following file:watchdog.sys

If this is the first time you've seen this stop error screen,

restart your computer. If this screen appears again, follow

these steps:

Check to make sure any new hardware or software is properly installed.

If this is a new installation, ask your hardware or software manufacturer

for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware

or software. Disable BIOS memory options such as caching or shadowing.

If you need to use safe mode to remove or disable components, restart

your computer, press F8 to select Advanced Startup Options, and then

select Safe Mode.

Technical Information:

*** STOP: 0x00000119 (0x00000001, 0x0034ab39, 0x0034ab3b, 0x0034ab3a)

*** watchdog.sys - Address 0x929c7276 base at 0x929c6000 DateStamp 0x4a5bc21a

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

  1. Anonymous
    2018-03-09T17:13:39+00:00

    Hi TJBOY1,

    The bugcheck error 0x00000119 indicates a bad, incompatible, or corrupted graphics driver. To help address this problem, please update your video or graphics card driver to the latest. For more options and detailed steps on how to update the device driver in Windows 7, please check out the link, Automatically get recommended drivers and updates for your hardware.

    Let us know if the problem persist so we can further assist you.

    Regards.

    20+ people found this answer helpful.
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  1. Anonymous
    2018-03-10T22:23:23+00:00

    Thank you as well, TJBOY1. Please update us with the result so we can further assist you if needed.

    Have a great day.

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  2. Anonymous
    2018-03-09T18:50:32+00:00

    Thanks!, will apply this resolution.

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