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Unable to install printer drivers on Windows10 64bit Pro

Anonymous
2018-02-19T19:05:03+00:00

I recently had to buy a new printer (a Canon ip7250) but cannot install it to my main computer.

It has installed perfectly OK on my other Win10PChome PC and my Win10Home laptop and also on my wife's Win7 PC.

Nothing will work on my Win10 Pro 64bit system. I am also trying to install anolder printer (Canon ip3600) also without any success.

With both printers, I have downloaded the lateset drivers from the Canon website, having shutdown my antivirus and firewall first.

I am the Administrator for my mainPC and regarding the ip3600, I have tried to use almost all of the compatability options.

The printer is recognised and appears in the Devices and Printers. If I right click and work through to update the driver, the process is always the same.

The final message (and this is true for both printers attempts) is:

"Windows encountered a problem installing the drivers for your device"

"Windows found drivers for your device but encountered an error while attempting to install them"

"Access is denied".

I have followed maybe a dozen web suggestions and have tried all of them without any success.

What do I need to do to get a printer working on this computer?

My previous printer that failed (Canon ip4600) was working perfectly OK.

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2018-03-13T13:59:11+00:00

    . "my pc is running like clockwork"

    Really? That's nice. 

    When they run like that don't delay the upgrades too long.

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Answer accepted by question author

  1. Anonymous
    2018-03-11T11:57:21+00:00

    This problem is now RESOLVED!!!!

    I finally managed to get a copy of Win10Pro 1703 and did a clean install.

    http://windowsiso.net/windows-10-iso/windows-10-creators-update-1703-download-build-15063/windows-10-creators-update-1703-iso-download-standard/

    I was then immediately able to install the printer drivers for both my Canon ip7250 and ip6300.

    Prior to this I saved a disc image (of the Win10 1709) using Macrium Reflect (an excellent program) and

    as I had the time I restored this disc image and then found that once again I could not install any of the printer drivers.

    This surely proves beyond reasonable doubt that the problem lies with Microsoft and  Win10 1709?

    I have now once again  clean installed 1703, the printers installed immediately and I now have the job

    of reinstalling my programs and saved files.

    Once complete, I will use Macrium again to make a 1703 disc image so that if this happens again II can easily

    get back to a working pc.

    Thanks Microsoft for nothing, and wasting several days of my life.

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  1. Anonymous
    2018-03-04T16:44:25+00:00

    Hi Andre,

    Sorry for the long delay, but have been busy on other things.

    Today I attempted to try your solution.

    It failed at Step1.

    The link (adguard.nt) opens OK and the selection process is Ok until the

    last item when a box appears with text ini red that says "

    File is not avaialble for download"

    Any other ideas before I stick my Win 7 disc in, take a hit on reloading everything and get

    back to sanity???

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  2. Anonymous
    2018-02-23T22:48:23+00:00

    Thank you for your response. Since the issue still persists, to troubleshoot your concern, you may follow the steps on how to perform an In-place upgrade of Windows 10 by clicking on this link.

    Let us know if you need further assistance.

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  3. Anonymous
    2018-02-20T09:58:39+00:00

    Hi Rose

    My computer is an AMD A8-5600K APU with Radeon)tm) HD Graphics  3.60GHz with 4.00GB installed RAM.

    It has a 64bit operating system, x64 based processor.

    Current OS is Windows10 Version 1709 (16299.248)

    What have I tried?

    I tried disabling driver signing.

    Starting and stopping Printer Spooling.

    Installation ini Safe Mode.

    Manual file installation (Copy and paste)

    Disabled Antivirus .

    Disabled Firewall.

    Loading drivers from disk and from Canon website.

    Windows troubleshooter

    Uninstalled all Canon software and then

    installeed drivers.

    Took ownership of  relevant folders (sys32 etc)

    Checked Hidden Device Driverss in Device Manager and ensured run as Administrator.

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