BTW, after completing the above instructions and reactivating Windows, I still get the pop-up that says "This computer is not running genuine Windows". Evidently the reactivation process didn't work. Any suggestions?
This computer is not running genuine Windows. To use Windows without interruption, this computer needs to be running genuine Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I just started getting this pop-up yesterday and I have no idea why. I have a valid copy of Windows 7 installed, and it has been running happily for about 8 years, until yesterday.
I've searched for a solution to this issue and have tried a few things to no avail. I saw a thread similar to my issue but could not determine what actually resolved it. (https://answers.microsoft.com/en-us/windows/forum/all/this-computer-is-not-running-genuine-windows/9d6dcb9c-b4b7-4569-ab88-d8d7d12b4150). I tried the 'NET STOP CRYPTSVC' etc, renamed the CATROOT2 folder, let the machine sit for over an hour, but I still have the same issue.
Any and all help would be greatly appreciated!
Below is the output from MGADiag.exe:
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-8XT3G-MH9B4-7WM3G
Windows Product Key Hash: /smcPpOLBbC3XOuUA4Vm179Jjfg=
Windows Product ID: 00426-067-1271287-86624
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {C876CBFA-BCB3-4EFC-803B-8DEC091C1D89}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.171231-1547
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.23594], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C876CBFA-BCB3-4EFC-803B-8DEC091C1D89}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7WM3G</PKey><PID>00426-067-1271287-86624</PID><PIDType>5</PIDType><SID>S-1-5-21-3453081366-3274706339-1123020507</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5Q-E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2101 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090406000000.000000+000</Date></BIOS><HWID>43D43607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-067-127128-00-1033-7600.0000-0052012
Installation ID: 003441735763874053357112427402875411629443220054331740
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7WM3G
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 3/15/2018 10:12:25 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAQABAAAABAABAAEAln0Y0s5tBp6sKQicrF7u4pgDGD3wtHKKvkFMWA==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC A_M_I_ OEMAPIC
FACP A_M_I_ OEMFACP
HPET A_M_I_ OEMHPET
MCFG A_M_I_ OEMMCFG
OEMB A_M_I_ AMI_OEM
OSFR A_M_I_ OEMOSFR
SSDT DpgPmm CpuPm
Windows for home | Previous Windows versions | Licensing and activation
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
11 answers
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Anonymous
2018-03-16T22:47:27+00:00 -
Anonymous
2018-03-16T22:27:26+00:00 Thank you. I have followed the instructions above and from what I could tell my Windows 7 was reactivated successfully. Time will tell if I get that pop-up again. One of the things that was a result of my Windows not being genuine is the fact that I cannot get any Windows updates. From what I read, if Windows is not activated, updates are not available.
I just tried to check for updates, and I get an error message, stating that "Windows Update cannot Currently check for updates, because the service is not running. You may need to restart your computer". The Windows Update service is indeed started, and so are the Cryptographic and Background Intelligent Transfer services. Please see the screenshot below:
When I check the error logs, I find an event error, stating that 'The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -538". Please see screenshot below:
I figured if I got the genuine Windows problem fixed, I would get the ability to get updates back, but not so. I still can't get updates even though the service is started. Any ideas on how I can get updates back?
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Anonymous
2018-03-16T14:11:14+00:00 Microsoft has activation specialists that know how to deal with these things - actual human beings.
Click the Start button/orb and in the box enter:
slui 4
Choose your nearest country (United States in the example), call the toll-free number to speak to a human being:
Don't press any keys on your phone, don't respond to any voice prompts, just wait, wait, wait and you will be connected to a human being.
Explain your situation and they should help you.
If they don't help or can't help just hang up and call back again and the chances are good that you will talk to a different person and eventually you should find some nice person that will help you.
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Anonymous
2018-03-16T14:01:35+00:00 Thank you for the reply. I have not purposely installed any language packs unless automatic updated did so. My machine automatically installs updates. I did not install any updates personally, but that's not to say a bad one didn't get installed automatically.
I did replace one of my mirrored drives about three weeks ago. Could that be the problem?
I've thought about this, but I'm hesitant to reactivate Windows. I do have a valid license key but I'm afraid if it fails for some reason, my computer will become unusable. I thought it would be best to reactivate with the phone option, so that if something does go wrong, I may get someone on the line that could help. If you can assure me that reactivating will will not make the computer unusable, I will do so. Also, would a reactivation by phone be best? Please advise.
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Anonymous
2018-03-16T09:29:53+00:00 Hello,
This issue may occur for several reasons. The most likely reason is that language packs (MUI) have been installed on computers that are running Windows editions that are not licensed for additional language packs. This issue may also occur if certain system files are corrupted. We'd like to get some details about the issue you're experiencing in order to assist you effectively. Have you made any recent changes to your computer like installing updates?
To get the most out of Windows, it's important that you activate it on your PC. Here's how. If that did not work, we suggest you perform a system restore on this link.
Let us know how that turned out for you.