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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Every time I turn the computer on, and it is just for my account, the whole screen turns black and it takes maybe 3-8 minutes for my mouse to show up first, then the desktop. Sometimes the error message pops up first or when everything else is loaded.
I'm on an Alienware Aurora R5
Processor Intel(R) Core(TM) i-7-6700 CPU @ 3.40GHz
System type x64
Windows 10, version 1709
Please let me know what else I need to include.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
Upon checking on the error message shown in the screenshot, there seemed to be a problem with the task bar icon of Thermal Controller. It will be better to uninstall and re-install Alienware Control Center.
For further assistance, we suggest that you contact your computer's manufacturer.
We'll be here if you have other queries.
