WIndows 10 PC won't shut down fully.

Hi,

One of the possible reasons that this issue may occurs is due to software programs conflict. To help you with this issue, kindly follow these steps to run the Power troubleshooter:

1. Click the Start button, then type Control Panel and then press Enter.
2. Change the View by option on the top-right to Large icons.
3. Click on Troubleshooting, and click on the View all option on the left pane.
4. Run the Powertroubleshooter.

If the issue persists, follow these steps to modify turn on fast startup(recommended) settings by following these steps:

1. Press Windows key + X, then click Power Options.
2. Under related settings, click Additional power settings.
3. Click Choose what the power button do.
4. Click Change settings that are currently unavailable.
5. Uncheck Turn on fast startup (recommended) and Save changes.

Update us with the progress.

Hi Efraim,

I tried resetting the pc using the" keep my files" option.

The installation completed successfully but the problem still persists.

I tried restoring the pc to an image I created last week but  during boot the PC just ignores the USB hard drive and continues to boot up in windows.

What do you recommend next ? A clean install without keeping my files ( I have them backed up)

Thanks in advance

Sandy

PS the power options I see are now different. There is no fast start-up option in the " change settings that are currently unavailable"

Hi Efraim,

I have tried booting up in safe mode (No Wifi /Networking option) and running the system file checker (SCANNOW Option).

No errors were found. I also remember running various scans during earlier investigations (In normal mode), one which lasted several hours which also returned nothing. When attempting to power down or restart from safe mode however, the PC freezes just after the blue screen appears and the white dots start to rotate. A forced power down is therefore required.

I then attempted a Clean Boot while logged on as normal. There is only one logon account and I am administrator. For the clean boot, all non-Microsoft services were disabled  as were all start up programs via the task manager.  Problem was still there. After another boot-up I restored

the start up programs and all non Microsoft services. Problem still remains.

At this point I'll re-cap on the symptoms just in case it helps to re-focus.

On shut-down my display reasonably quickly goes black.

The hard drive can briefly  be heard stepping around performing actions then stops.

The only noise thereafter is the sound of internal fan(s).

Its very like its gone into sleep mode but it is not possible wake the computer by pressing a key or giving the on-off switch a quick press.

There is a small white light on my display which indicates that power is on.

This can only be extinguished by depressing the power switch for around 5 seconds.

(I have also tried leaving it disconnected from the mains supply over night)

On re-boot, there is some minor activity heard coming from the hard drive, (not much at all) followed by a delay of around one minute before the manufacturers logo (HP) appearing. This is then followed by a delay of around 3 to 4 minutes before the hard drive can be heard bursting into life. Blue screen appears and white dots starts to circle followed shortly after by the logon screen.

If a Restart is initiated, the system shuts down and there is a period of around 14 Seconds where the power indicator remains on before switching off temporarily. Once the boot up starts the process is exactly the same as described above.

My PC is set up in such a fashion that the only restore points I now have are after this problem started happening so its not possible go back to a time when things were "normal" unfortunately.

Thank you for your patience and I look forward to hearing from you again.

Sandy

PS My PC is an All-in-One model so its not possible to disconnect any internal hardware without taking the machine apart.

Thank you for updating us with the progress after performing the following troubleshooting. When you start Windows by using a normal startup operation, several applications and services start automatically, and then run in the background. These applications and services can cause software conflicts.

For further troubleshooting, we recommend that you**start your PC in safe mode** and use the System File Checker tool to scan for corruptions in Windows system files and restore corrupted files.

If the issue persists, kindly perform a clean boot to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10.

Note: After you have finished troubleshooting, follow the steps provided in the same article under Reset the computer to start normally after clean boot troubleshooting.

Let us know the result after doing the troubleshooting steps.

Hi Efraim,

I have completed all of the suggestions except the PC Reset. This was always my last resort and something I had hoped to avoid.

. I've backed up my important files such as Pictures, Music and Documents on an external hard drive. If you have no other suggestions to try then I will try this soon. I'm guessing that the registry may be corrupted.

Thanks

Sandy