i am trying to set up a mobile hotspot

HI clwydclwyd,

I am sorry to hear that you are having problems getting connected to a personal hotspot. I do have a few questions to see if I can help you get connected:

1. Can you tell me if the hotspot is password protected?
2. Is it showing at all that you are connected? meaning it shows in the task bar that you have a wifi signal even though you can't get to the internet?
3. Can you tell me the exact message you are getting when you try to set up the hotspot?
4. have you tried connecting to this hotspot with your phone or other device to verify you can actually connect to it?

I look forward to speaking with you,

Danielle

Thank you for getting back me. First I would start with forgetting the network. Then reboot your machine and try to add the network again.

I have included a resource on how to forget the network on windows 10:

https://kb.netgear.com/29889/How-to-delete-a-wi...

Also if that does not work, I found this resource with a few more advanced options:

https://windowsreport.com/windows-10-cant-conne...

Please let me know if that helps!

1 the wifi is password protected

2 I have a signal and can connect to the internet

3 we can't set up a mobile hotspot

4 my phone will connect to the wifi to the internet

Open Mobile hotspot settings (Settings > Network & Internet > Mobile hotspot)

Turn on mobile hotspot

Under "Related Settings", click Change adapter options

Take note of which adapter is connected to the internet and which adapter is your mobile hotspot (typically named "Local Area Connection\* [#]")

Right click the adapter that is connected to the internet and click Properties

Go to the Sharing tab

Uncheck "Allow other network users to connect through this computer's Internet connection". If it is already unchecked, skip this step.

Click OK

Again, open Properties > Sharing for the same adapter.

Check "Allow other network users to connect through this computer's Internet connection"

(If you get a popup that says "Internet Connection Sharing is currently enabled...", click OK.)

Under "Home networking connection:", select the mobile hotspot adapter

Click OK

Press Windows key + X

Click Device Manager

Expand Network adapters

Right click then uninstall all virtual adapters

Open Start then type: regedit

Right click Regedit then click Run as administrator

Navigate to the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WlanSvc\Parameters\HostedNetworkSettings\

Delete the following key:

HostedNetworkSettings

Restart then try again.

Run the Network adapter troubleshooter

Open Start > Settings > Update & security > Troubleshoot

Scroll down, select Network adapters

Click Run the troubleshooter

When complete, restart to see if it works.

If not, you can try updating both your Network adapter drivers or uninstall them.

Press Windows key + X

Click Device Manager

Expand network adapters

Right click your adapter, click uninstall

Exit Device Manager then restart

Windows 10 will re-detect them and reinstall them.

or

Open a Command Prompt Window as Adminstrator

Run these commands and hit Enter:

(replace name and PW with the mobile HotSpot Name and Password from your screen capture)

netsh wlan set hostednetwork mode=allow ssid=name key=pw

netsh wlan start hostednetwork

Close Command Prompt

Open the Settings App

Go to Network & Internet - Wi-Fi - 'Change adapter options'

Look for a new "Local Area Connection #..."

(It should show "Microsoft Hosted Network Virtual Adapter" as the Adapter).

Right-click this and select "Properties",

Select the "Sharing Tab. Check "Allow other network Users to connect through this computer's Internet connection"

Head to following Microsoft Help Link and execute the steps there

https://support.microsoft.com/en-us/help/10741/...

Following is the content of the Help which you should try

Things to try first

Run the Network troubleshooter followed by networking commands

Update the network adapter driver

Roll back the network adapter driver

Temporarily turn off firewalls

Temporarily turn off any antivirus or malware-prevention software

Uninstall the network adapter driver and restart

Use network reset to reinstall network devices

Let me know if you have any further question or require further help. Will be glad to help you.