Logitech diNovo Bluetooth Keyboard can't connect to Windows 10

Question

Logitech diNovo Bluetooth Keyboard can't connect to Windows 10

Anonymous

Hello,

I've been having this issue for a while now where HP has assisted me by updating my drivers, etc. My Logitech diNovo Edge keyboard (a fav of mine) was working just fine until a few weeks ago - not entirely sure why. So when I go to connect via Bluetooth, the Keyboard is in discovery mode but I get the message 'Check the PIN and try connecting again'.

Any help would be greatly appreciated.

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5 answers

Answer 1

Anonymous

Try pairing through the Devices and Printers Control panel instead:

https://www.groovypost.com/howto/pair-a-bluetoo...

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Answer 2

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro

Answer 3

Yes, thank you Noel.

Well, I see that you are on an older cumulative update (16299.248). I would first try updating to (16299.334).

I would try installing the update manually:

https://www.catalog.update.microsoft.com/Search...

Download the following: choose the right architecture for your system

32 bit

2018-03 Cumulative Update for Windows 10 Version 1709 for x86-based Systems (KB4089848)

64 bit

2018-03 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4089848)

Follow instructions to install manually:

Learn how to manually install it:

https://www.groovypost.com/howto/manually-insta...

See if Bluetooth starts working...

If that does not work...

I am going to recommend you downgrade to Windows 10 1703.

Step 1: download Windows 10 1703 from the following link:

https://tb.rg-adguard.net/index.php?sid=74a7cf5...

Choose the following:

Windows Final
Windows 10, version 1703
Windows 10 Pro + Home
English
x64 (64 bit) x32 (32 bit)

Step 2: create a bootable copy

https://answers.microsoft.com/en-us/windows/wik...

Step 3: perform a custom install

http://answers.microsoft.com/en-us/insider/wiki...

You should backup your files before downgrading.

Applications will need to be reinstalled.

The custom install will archive your files, so you can recover them from the Windows.old folder - make sure you follow the instructions to the letter.

There are some compatibility issues with Windows 10 version 1709 and certain hardware or software. There is no explanation why a lot of these problems are happening in Windows 10 1709, but the release is significantly flawed. Software and Hardware that once worked in previous versions, just suddenly stops working in Windows 10 1709 after an upgrade and sometimes loses functionality or stability.

If you don't want to do this, you can wait it out until April 10th and upgrade to Windows 10 1803 to see if it works better.

Answer 4

Anonymous

Thanks Andre...

See attached - does this give you what you want?

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Answer 5

Anonymous

No luck - still says "that didn't work..."... my keyboard was working fine like 2 weeks ago and then kaput... not sure if it is the bluetooth received on my laptop or the keyboard itself. It is a bluetooth keyboard and Logitech no longer makes this.

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Logitech diNovo Bluetooth Keyboard can't connect to Windows 10

5 answers