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Canon Image Class D420 - Not Scanning to Windows 10

Anonymous
2018-05-26T16:47:13+00:00

I've finally worked out the issues with the printer.

I have:

Canon Image Class D420 - prints - no scan

Canon Pixma MP495 - prints - no scan

I've tried downloading drivers and scan files all to no avail (thus far).  Can anyone please provide a layperson (KISS - Keep It Simple Somehow) fix?

Windows for home | Windows 10 | Install and upgrade

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  1. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2018-05-26T17:04:02+00:00

    Before proceeding with the troubleshooting steps, Connect your Printer to the computer and Switch it ON. In case of Wireless printer, Switch it ON and connect it to the Wifi network.

    1. Run troubleshooter provided by Windows OS

    Type Troubleshoot in Windows Start Search box > Click Troubleshoot > On the right side, Click Printer > Run the troubleshooter

    1. Update Printer Driver

    Download printer driver from printer manufacturer's website and reinstall.

    1. Uninstall and reinstall the Printer (Credit to Andre Da Costa, MVP for providing steps)

    A. Uninstall Printer

    Click on Windows Key+X > Apps and Features > Scroll down and click Programs and Features > Select your printer > Select Uninstall

    Type Printer in Windows Search box > Printers & Scanners > Select your printer > Remove device

    Type Printer in Windows Search box > Click Printers & Scanners > Scroll down and click Print server properties under Related settings > Under Driver tab, look for your printer > Select it and click Remove button at the bottom

    B. Install Printer

    Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers > Reinstall the Printer driver > Reboot the computer

    Type Printer in Windows Start Search box > Click Printers & Scanners > On Right side, Click Add a printer or scanner > If Windows detects your printer, it will be listed > Select the printer and follow on screen directions to set it up (In case of Wifi printer, your computer should also be logged into Wifi network)

    If Windows doesn't detect your printer, then you will get a blue message - Click The printer that I want isn't listed

    If you are using Bluetooth / Wirelss printer > Select Add a Bluetooth, wireless or network discoverable printer > Choose the printer > Select your Printer and follow on screen directions

    If you are using wired printer > Select Add a local printer or network printer with manual settings > Select Use an existing port > Select your Printer and follow on screen directions

    2 people found this answer helpful.
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