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win32k power watchdog timeout blue screen

Anonymous
2018-04-05T16:27:26+00:00

My laptop goes to a black screen with just a cursor showing.  Eventually the cursor goes away and then the blue screen comes up and reboots.  From that point everything seems to be okay until the next time it happens.

Windows for home | Windows 10 | Performance and system failures

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  1. Sumit 43,786 Reputation points Volunteer Moderator
    2018-04-05T16:27:58+00:00

    Hello,

    I am Sumit, an Independent advisor and a Microsoft MVP here to help.

    We need log files(called dump files) that tell us what lead to crash.

    Please share them with us for a better analysis of the problem. Instructions can be found here:

    https://answers.microsoft.com/en-us/windows/for...

    Please let us know if you need any assistance about posting dump files.

    10+ people found this answer helpful.
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  2. Anonymous
    2018-10-09T22:29:37+00:00

    We are experiencing the same problem with Surface Book's but only when the dock is connected to two 4k HP monitors, when connected to 4k Dell monitors the systems boot fine. 

    The issue is present even without the Surface Book base. 

    Key Facts

    • Running Windows 1803
    • Latest firmware and drivers from Windows Update
    • Latest firmware for Surface Dock
    • Bluescreen occurs only when powering the device on with the dock connected
    • Also only occurs when the dock is connected to HP screens - Model Number HSTND-5031-L
    • Does not occur when dock is connected to Dell monitors - model number P2415Qb
    • Does not occur when HP monitor is connected directly without the dock

    10+ people found this answer helpful.
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  3. Sumit 43,786 Reputation points Volunteer Moderator
    2018-04-06T11:56:32+00:00

    That is one of the very less documented Bugcheck codes. I suspect it is related to the graphics driver.

    Win32k did not turn the monitor on in a timely manner.

    Completely remove everything using DDU and install the newest copy of the driver available.

    http://www.guru3d.com/files-details/display-dri...

    You can head either to Display driver or the manufacturer of your device to get the newest driver.

    Let us know if you require any assistance.

    9 people found this answer helpful.
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  4. Anonymous
    2018-09-17T02:32:03+00:00

    I am having the same issue, this is the link to my dump file

    https://1drv.ms/f/s!AgfTjQrRvWlfg3QdMFcKeyxbqZC1

    6 people found this answer helpful.
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  5. Anonymous
    2018-04-05T16:58:01+00:00

    4 people found this answer helpful.
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