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how do i connect a scanner to windows 10?

Anonymous
2018-04-19T13:43:16+00:00

My computer recognizes my scanner but will not connect. What do I do?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Greg Carmack 24,770 Reputation points Volunteer Moderator
    2018-04-19T13:45:57+00:00

    Hey Jace. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

    Install the scanner's software from the manufacturer's Support Downloads webpage which is the only way to get bi-directional scanning to/from the PC.

    If any problems then follow these steps to Clean install the scanner which always works, lasts longer and which are the same for scanners:

    1. Power up the printer, if wired unplug it's USB cable from PC.
    2. Go to Settings>Apps>Apps and Features to find and Uninstall the printer software.
    3. Next copy and paste in Start search box: printui /s /t2 (Note that there is one space before each forward slash).
    4. Right click result to Run as Administrator.
    5. Open the Print Server properties, Remove the printer’s drivers for this printer and for any other printers you don't use presently. If you get a message about access denied or the printer being in use and you cannot find the driver or any installed program that would account for this, you may restart the computer in a diagnostic startup and then use the printui command to remove the driver package(s): https://www.isunshare.com/windows-10/enable-dia...

    You must restart back to normal mode before you will be able to install the printer again.

    1. Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click the printer to delete the Printer and any scanner or fax of the same name. Restart PC.
    2. Go to the printer model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.

    Older software may need to be installed in Compatibility Mode to run correctly: https://www.groovypost.com/howto/run-old-softwa...

    1. Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.

    If you have further problems reply back with results of each step.

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  2. Anonymous
    2018-04-19T14:20:29+00:00

    What is the make and model of the scanner you are using? That would help us better determining compatibility and driver support.

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  3. Anonymous
    2018-04-19T13:47:26+00:00

    Hi,

    To assist you in a better way may i know the make and Model of your Scanner please.

    Kind Regards:

    Yank M

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